Assistant General Manager - Oxford Suites Boise

Oxford Suites & Hotels•Boise, ID

4h•Onsite

About The Position

The Assistant General Manager supports the General Manager in overseeing the day-to-day operations of the hotel, ensuring the highest levels of guest satisfaction, operational efficiency, and team performance. The AGM manages leadership in key departments such as front office, housekeeping, food and beverage, and maintenance, while helping to implement business strategies and uphold brand standards. The Assistant General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and culture.

Requirements

High school diploma or equivalent required.
At least three progressive experience in a hotel or related hospitality field.
Must be a United States citizen or possess a valid work permit.
Must have valid drivers license and meet company driving standards.
Must have strong computer skills.
Must have excellent organization and time management skills.
Long hours sometimes required, including nights, evenings and weekends.
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to work indoors or outside.
Must be able to stand on feet throughout the day.
Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance.
Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).

Nice To Haves

Two or four year college degree preferred.
Prior General Manager experience preferred.
Occasional overnight travel is required.

Responsibilities

Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards.
Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecasting.
Communicate and investigates all employee and guest safety and other incidents reporting all incidents to leadership including Human Resources as needed.
Completes monthly and quarterly budget and P&L reviews.
Assist the GM to monitor financial performance, analyze reports including P&L’s, implement cost controls, maximizing profitability through revenue management and efficient operations.
Reviews invoice details, collections and reconciliations ensuring that all invoices are coded with accuracy and timeliness.
Reviews all Direct billing for accuracy, sends invoices, applies payments and completes monthly reconciliation.
Effective communication within the hotel departments, serving as the direct report and first point of contact for department leadership.
Assists in the review and completion of long and short term goals of the hotel.
Assists in the creation of suggestions for property improvements and capital expenditures.
Regularly inspects property for cleanliness and overall presentation of the hotel.
Participate in weekly management meetings, and monthly department meetings.
Continuous communication with home office.
Fill in for General Manager in their absence.
Assists in the following processes to department managers: recruiting, hiring, training and employee development.
Communicate and investigate any issues with regards to employee relations to General Manager; simultaneously communicating to home office and Human resources as needed.
Foster a culture of teamwork, service excellence, and accountability, Providing ongoing coaching, support, and performance evaluations.
Oversees the Safety Program and assists with RTW program.
Review schedule and completes payroll to ensure compliance with state and federal labor laws.
Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for special occasions, acknowledgement of repeat guest loyalty, and more. Ensure high levels of guest satisfaction through attentive service and prompt resolution of complaints.
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery methods.
Monitor guest feedback and implement improvements based on reviews and suggestions.
Continuously reviews staff overall training and customer service.
Communicate effectively with all hotel staff to ensure smooth delivery of services.
Complete a daily activity log with pertinent shift information for co-workers and leadership team.
Adhere to attendance policies and maintain regular availability for scheduled shifts.
May participate in the hotel drivers program.
Other duties as assigned.