Assistant General Manager

Resolute Road Hospitality•Goodlettsville, TN

9d•$50,000 - $55,000•Onsite

About The Position

The Tru by Hilton Goodlettsville is looking to add to our hospitality team! This modern and energetic hotel is designed to deliver a fun, comfortable, and welcoming experience for every guest. Conveniently located near Nashville, shopping, dining, and local attractions, our hotel offers a fast-paced environment focused on teamwork, hospitality, and exceptional guest service. If you are passionate about hospitality and looking to grow your career with Hilton, we would love to have you join our team! At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Requirements

Associate degree in Hospitality Management, Business Administration, or related field
Minimum 2 years of leadership experience in hospitality
Proficiency in labor analysis, financial management, and revenue strategies
Strong knowledge of sales processes and market dynamics
Advanced communication, organizational, and decision-making skills
Proficiency in Microsoft Office and property management systems
Ability to coach, mentor, and hold teams accountable
Strong problem-solving mindset and adaptability
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role.

Nice To Haves

Previous hotel brand experience is a plus
Experience with brand systems preferred

Responsibilities

Oversee daily operations of housekeeping, maintenance, sales, and front desk departments
Ensure compliance with brand standards while maintaining Resolute Road Hospitality’s unique culture
Lead with integrity, empathy, and accountability
Build a culture of service excellence, teamwork, and empowerment
Partner with the General Manager to set and communicate clear goals and expectations
Lead by example to create a workplace where team members feel appreciated and inspired
Monitor and optimize property performance metrics, including labor and expense controls
Support strategic business plans to drive revenue, profitability, and guest satisfaction
Engage with clients and community partners to support sales and marketing efforts
Recruit, hire, and train top talent with a focus on culture fit and growth potential
Conduct regular department meetings to align teams and celebrate successes
Motivate and retain team members through recognition and development
Manage employee relations with fairness and a solution-focused mindset
Respond to guest and employee feedback with professionalism and care
Be visible and engaged with guests to build relationships and ensure memorable experiences
Perform other duties and projects as assigned