Assistant General Manager - Niles

WeDriveU•Niles, IL

12h•Hybrid

About The Position

The Assistant General Manager will report to the General Manager and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance, culture, and will be joining a program recognized as one of the Best Workplace for Commuters.

Requirements

5 years of relevant experience in Transit transportation demand management, customer service, or hospitality
Experience with Project Management in cross functional environments
Ability to set goals and a proven ability to achieve job performance metrics
Excellent written and oral communication, interpersonal, and presentation skills
Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
Ability to master and effectively use various technology platforms
Experience with Microsoft Office Suite, Tableau, and Forms for Survey generation
Hard Requirements: 5 years of relevant experience in Transit transportation demand management, customer service, or hospitality

Nice To Haves

Bachelor’s degree
Work experience in public or private alternative transportation demand management (TDM)
Experience and thorough knowledge of DOT and/or OSHA regulations
Licensed Class B driver (Passenger and Air brakes endorsement)
Prior knowledge of DMV policies and procedures
Passion for alternative modes of transportation is a plus!
Open for relocation for launch projects nationwide

Responsibilities

Act as the client’s main point of contact and an extension of the client’s internal teams
Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
Oversee monthly client invoicing process.
Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider facing transportation information website up to date.
Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.
Use Project Management skills to foster successful collaboration between teams and meet deadlines.
Create and administer surveys to gather data to help improve rider satisfaction.
Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.
Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
Weekly and monthly reporting to the client on service updates and performance
Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
Additional duties and responsibilities may apply.