Assistant General Manager

Related•New York, NY

5d•Onsite

About The Position

Related is seeking a dynamic and service-driven Assistant General Manager to support operations at Riverwalk Park, one of Related's premier residential communities. This is an exciting opportunity for a polished property management professional who thrives in a fast-paced environment and is passionate about delivering an exceptional resident experience. Partnering closely with the Property Manager and onsite leadership team, this individual will play a key role in overseeing daily operations, enhancing resident satisfaction, supporting team performance, and ensuring the continued success of a vibrant residential community. From managing resident relations and move-ins to supporting operational strategy, vendor partnerships, financial administration, and community engagement, this role offers broad exposure to all facets of residential property management within one of the industry's most recognized organizations. The ideal candidate is highly organized, proactive, solutions-oriented, and eager to grow within a collaborative, resident-focused culture that values leadership, innovation, and operational excellence.

Requirements

Bachelor’s degree or equivalent combination of education and experience
3+ years of property operations and luxury customer service experience
Property management or hospitality experience highly preferred
Ability to navigate financial P and L statements, variance reports and budgets
Yardi or similar software experience preferred
Ability to lift up to 50 lbs

Responsibilities

Assist with oversight of day-to-day building operations
Establish best practices and systems for office operations, policy and procedures
Engage third-party vendors and suppliers for appropriate services
Assist with all aspects of move-ins for new residents, including future follow-up to ensure positive acclimation to the building
Ensure efficient and courteous response to all resident requests, inquiries and concerns
Assist in the development and implementation of resident relation activities and events
Prepare and process appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
Maintain accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc.
Collect and post all resident rent payments and manage accounts receivables
Coordinate the filing of legal proceedings in accordance with local ordinances
Additional projects as assigned