Assistant General Manager - Dave's Hot Chicken

Dave's Hot Chicken•Chicago, IL

2d•Onsite

About The Position

The Assistant General Manager at Dave's Hot Chicken will support the General Manager coordinating, directing and planning everyday business operations. The Assistant General Manager is a team builder and helps provide support and direction alongside the General Manager to ensure the operations of the business run smoothly. The Assistant General Manager ensures that Assistant Managers, Shift Leaders and Team Members are performing their job responsibilities and meeting expectations in all areas of their job and serves as acting General Manager (GM) when the GM is away from the Restaurant.

Requirements

Must be at least 18 years old and fluent in English
Previous Assistant Manager/Shift Leader experience
Certified in all stations and as a Shift Leader following the DHC Training Program
Flexibility to work nights, weekends, holidays, opening and closing shifts
Ability to stand for long periods of time and work in a fast-paced environment
Ability to bend and stoop and lift 50 – 75 lbs comfortably
Ability to work in close quarters and around heat
Positive attitude while conducting all duties
Commitment to Guest satisfaction. Looks at Restaurant Operations from the Guest’s point of view
Effective communicator with co-workers and the Restaurant Management Team
Excellent organization, planning, time management, delegation, and problem-solving skills
Strong attention to detail and ability to multitask
Confident, proactive, and willing to take on challenges
Must have reliable transportation to work, a driver’s license and proof of insurance
Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates

Nice To Haves

Current student or high school diploma/GED preferred

Responsibilities

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination
Communicate to their immediate Supervisor when additional training guidance and practice is needed
Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
Assign duties to specific Team Members based on role and skill level
Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
Ensure Assistant Managers, Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
Are performance-oriented and performance driven; understand performance expectations and are aware of performance results
Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale
Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues
Train new and current Team Members
Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader
Complete all required administrative duties and daily paperwork including required checklists
Manage purchasing, inventory, maintenance, and other operational functions
Develop strategies for better workplace efficiency and goal achievement
Ensure all required administrative duties and daily paperwork including required checklists are completed
Ensure Restaurant is opened and closed according to DHC Policy
Establish an environment of trust to ensure honest, open, and direct communication
Role model and set a positive example for the entire team in all aspects of business and personnel practices
Follow all company guidelines for food and cash controls; follow all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
Communicate effectively with Assistant Managers, Shift Leaders, Team Members and to resolve any interpersonal issues as needed