Assistant General Manager
Service Experts•Denver, CO
•Onsite
About The Position
The Assistant General Manager leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.
Requirements
- Bachelor’s Degree in Business, Operations or related field
- 5+ years experience in the HVAC industry including sales, installation and service
- Supervisory experience required
- Excellent customer service and communication abilities
- Strong technical troubleshooting skills
- Valid driver’s license
Responsibilities
- Implements organizational policies and goals in conjunction with the General Manager
- Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
- Assists with leading a successful Sales Team
- Assists with budget analysis and setting profitability goals
- Helps ensure payroll processes are accurate and on time
- Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
- Manages dispatchers and technician scheduling to maximize call volume/capacity
- Ensures Health, Safety and Environmental processes are followed
- Analyzes customer satisfaction feedback and follows up appropriately
- Supports the General Manager on sales goal planning and tracking
- Helps develop ongoing performance feedback and counseling for employees
- Adheres to HR standards and guidelines on reviews, counsel and discipline
Benefits
- Competitive Pay with incentive opportunities
- Paid Time Off and Company Holiday Pay
- Medical, Dental, and Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance and disability insurance options
- Supplemental benefit programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
