Assistant General Manager - Delmanor Aurora

Tridel Group of Companies • Aurora, ON

6d • Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in delivering high‑quality care, service, and operations within the community. This role provides leadership across multiple departments and plays a critical part in people leadership, resident experience, financial management, and regulatory compliance. The AGM is a hands‑on leader who balances operational excellence with a strong commitment to supporting residents and employees.

Requirements

• A minimum of 3 years’ experience working with mature adults
• Progressively responsible leadership experience in a service‑driven environment
• At least 1 year of people management experience
• A diploma or degree from an accredited post‑secondary institution, preferably in Business, Hospitality, Nursing, Social Work, or Gerontology
• A collaborative and accountable leadership style with strong interpersonal skills
• Ability to problem‑solve effectively, manage competing priorities, and lead teams through change
• Strong communication skills and a commitment to excellent resident and employee experiences

Nice To Haves

• Experience with budgeting and/or marketing is considered an asset

Responsibilities

• Support daily operations across multiple departments, providing leadership to department managers and supervisors
• Ensure departments within your span of control are appropriately staffed to meet resident needs while staying within budget
• Lead and support recruitment, onboarding, training, performance management, and employee development in departments within your span of control
• Ensure completion of mandatory training and support continuous quality improvement initiatives
• Participate in performance appraisals and performance management processes in partnership with People & Culture for departments within your span of control
• Assist with operating and capital budgets, monthly variance reviews, and internal controls
• Approve payroll submissions and support job & salary administration processes
• Promote a safe, healthy, and compliant environment for residents and employees
• Support resident care, wellness programming, culinary services, and community experiences in collaboration with regional teams
• Participate in resident meetings and communicate outcomes to leadership and residents
• Assist with inventory control, supplies management, capital equipment planning, renovations, and maintenance
• Support compliance with health, safety, and regulatory requirements, including audits and inspections
• Model professionalism, accountability, and strong communication in all interactions

Benefits

• competitive benefits
• incentive programs
• ongoing training
• professional development
• RRSP matching
• competitive benefit package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree