Assistant General Manager

O'Reilly Hospitality Management LLC • Frisco, CO

5d • Onsite

About The Position

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM"). At OHM, we are a forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. We are committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. We are seeking supportive, collaborative, detailed-oriented people to join our team!

Requirements

• Excellent communication, presentation, organizational, time management, and listening skills.
• Proficiency in Microsoft Word, Excel, and other relevant computer applications.
• Ability to present professionally and persuasively to individuals and team members.
• Sound knowledge of all aspects of the hotel and services offered.
• Skills in teaching, mentoring, and training new team members.
• Demonstrates self-confidence, energy, and enthusiasm.
• Strong analytical skills for measuring business potential and value.
• Ability to interact effectively with all levels of customers and hotel management.
• Comfortable with high visibility and leadership roles within the hotel and community.
• Comprehensive firsthand hospitality experience.
• Minimum of 3 years of hotel operations experience.
• Ability to read, understand, and instruct.
• Ability to write reports with proper format, punctuation, spelling, and grammar.
• Ability to speak with poise, voice control, confidence, and correct English usage.

Nice To Haves

• Hospitality degree preferred.

Responsibilities

• Address all hotel issues and problems to ensure smooth daily operations.
• Act as the acting manager when the General Manager is unavailable or in meetings with clients or the CEO.
• Assist at the Front Desk during peak times or when understaffed.
• Lead, train, and mentor staff, including hiring, coaching, evaluating, and managing disciplinary actions and terminations per General Manager’s guidance.
• Achieve quarterly and annual revenue goals for the hotel.
• Partner with senior leadership at properties under your oversight to ensure exceptional guest experiences and profitability.
• Attend and participate in property revenue meetings to maximize revenue and profit.
• Respond professionally and helpfully to all team member and guest issues.
• Answer phones and resolve guest requests or complaints as needed.
• Ensure all hotel standards and guidelines are upheld.
• Monitor all departments and report any concerns or issues to the General Manager.
• Ensure compliance with hotel credit procedures and audit guidelines.
• Maintain a positive rapport with local civic groups and companies.
• Ensure timely submission of required reports to the General Manager and Owner.

Benefits

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!
• Earned wage access through DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree