Assistant General Manager

Topgolf•Albuquerque, NM

6d•Onsite

About The Position

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back. We are looking for an Assistant General Manager who is ready to lead, not just support. Someone who walks the floor with intention, understands the numbers as well as the energy in the room, and is actively building toward running a venue of their own. This role is not a steppingstone you coast through. It is where you prove you are ready for the next level. If you want to become a General Manager by doing the work, this is where that happens.

Requirements

5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Nice To Haves

Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered.
Proven record of accomplishment of leading multi-unit operations in a high-volume environment

Responsibilities

Oversee department managers and their teams in delivering best-in-class guest experiences
Hold leaders accountable for operating standards, staffing, and guest and team safety
Step into the GM role during absences, owning full venue accountability
Forecast and manage sales and expenses across departments
Leverage business metrics and trends to drive performance and maximize profitability
Coach and develop direct reports, investing in their growth as leaders
Drive team member engagement across all departments
Support effective hiring, scheduling, and team building across the venue
Delegate with clarity and follow up to ensure execution
Stay visible on the floor and interact with guests to assess and elevate their experience
Champion a culture of hospitality across every touchpoint
Use guest feedback and operational data to continuously improve the experience
Cultivate relationships with community leaders and local organizations
Support brand-building events, partnerships, and activations
Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring