Assistant General Manager

TownePlace Suites Draper•Draper, UT

23h•Onsite

About The Position

Come join our award-winning team as the Assistant General Manager at the TownePlace Suites in Draper. Position is full-time with pay based on experience. Under the direction of the General Manager, the Assistant General Manager is responsible to assist with managing the hotel operations on a day-to-day basis, while directly managing the front office and breakfast departments. The AGM will help the GM assure optimum performance and continual improvement in guest service and satisfaction, associate management, sales and marketing, property appearance and maintenance, brand management, and profit/financial control. Day-to-day responsibilities include scheduling, motivating, assigning activities, training, and policy and procedure assessment.

Requirements

Pay based on experience
Must be able to assist with managing the hotel operations on a day-to-day basis
Must be able to directly manage the front office and breakfast departments
Must be able to help the GM assure optimum performance and continual improvement in guest service and satisfaction, associate management, sales and marketing, property appearance and maintenance, brand management, and profit/financial control.
Must be able to perform day-to-day responsibilities including scheduling, motivating, assigning activities, training, and policy and procedure assessment.
Must be able to assist the GM in monitoring operational and financial performance
Must be able to actively participate in the budget process
Must be able to accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience.
Must be able to maximize revenues and flow through to meet or exceed budgeted Net Operating Income
Must be able to monitor monthly inventory of supplies and equipment flow through to the bottom line profit.
Must be able to accurately submit payroll ensuring employee checks are correct.
Must be able to team up with the Sales team, help brainstorm and implement occupancy and revenue boosting strategies.
Must be able to work with Sales staff to manage all sales activities of the property and meet revenue objectives.
Must be able to assist the General Manager in researching and analyzing new products, pricing and services of competition.
Must be able to promote 100% guest satisfaction throughout property
Must be able to instill high level of guest satisfaction objective to all hotel associates.
Must be able to ensure that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.
Must be able to work with all team members to proactively be ready for guests through effective daily meetings, room inspections, reviewing front desk reports, etc.
Must be visible to guests during peak check in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive.
Must be able to help recruit qualified applicants
Must be able to train employees in accordance with company and brand standards.
Must be able to foster employee commitment to provide excellent service, and model desired service behaviors in all interactions with guests and employees.
Must be able to ensure all hotel staff, including new associates are properly trained in accordance with both hotel and brand standards.
Must be able to motivate and give direction to all employees.
Must be able to communicate all policies and procedures to entire staff
Must be able to conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
Must be able to work with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
Must be able to maintain accurate employee files.
Must be able to review guest satisfaction results and other data to identify areas of improvement; take corrective action as appropriate.
Must be able to perform duties in all aspects of hotel operations whenever needed.
Must be able to conduct walk-throughs to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations
Must be able to document repairs and cleanliness of hotel property.
Must be able to serve as “Manager on Duty” as required.
Must be able to provide other relief or back-up duties as needed at the hotel.

Nice To Haves

Experience in the hospitality industry
Experience with Marriott or Hilton brands

Responsibilities

Assist the GM in monitoring operational and financial performance; actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience.
Maximize revenues and flow through to meet or exceed budgeted Net Operating Income
Monitor monthly inventory of supplies and equipment flow through to the bottom line profit.
Accurately submit payroll ensuring employee checks are correct.
Team up with the Sales team, help brainstorm and implement occupancy and revenue boosting strategies.
Work with Sales staff to manage all sales activities of the property and meet revenue objectives.
Assist the General Manager in researching and analyzing new products, pricing and services of competition.
Promote 100% guest satisfaction throughout property; instill high level of guest satisfaction objective to all hotel associates.
Ensure that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.
Work with all team members to proactively be ready for guests through effective daily meetings, room inspections, reviewing front desk reports, etc.
Is visible to guests during peak check in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive.
Help recruit qualified applicants; train employees in accordance with company and brand standards.
Foster employee commitment to provide excellent service, and model desired service behaviors in all interactions with guests and employees.
Ensure all hotel staff, including new associates are properly trained in accordance with both hotel and brand standards.
Motivate and give direction to all employees.
Communicate all policies and procedures to entire staff; conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
Work with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
Maintain accurate employee files.
Review guest satisfaction results and other data to identify areas of improvement; take corrective action as appropriate.
Perform duties in all aspects of hotel operations whenever needed.
Conduct walk-throughs to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations; document repairs and cleanliness of hotel property.
Serves as “Manager on Duty” as required.
Provides other relief or back-up duties as needed at the hotel.