Assistant General Manager, Summit
About The Position
The Assistant General Manager (AGM) is responsible for influencing and inspiring a dynamic workforce. This role involves interviewing, hiring, training, and managing the Front Desk, Maintenance, and Kids’ club departments to meet Equinox brand standards. The AGM will assist these departments in developing schedules and ensuring adherence to payroll budgets. They will also complete staff performance evaluations monthly and annually, and ensure a high level of customer service to club members. In partnership with the General Manager, the AGM will support ancillary departments and sales, and maintain awareness of monthly departmental goals and projections. Ensuring the cleanliness of the club per Equinox’s company standard and adherence to proper Risk Management and Loss Prevention procedures, including monitoring the safety and security of the club, are key responsibilities. The AGM must also be open to location reassignments and able to work flexible schedules dependent on business needs.
Requirements
- 3-6 years of management experience in a customer-facing, professional setting
- Strong verbal and written communication skills
- High touch customer service experience preferred
- Effective time management and follow up skills
- Financial management experience
- Ability to lift 25 pounds
- Able to be mobile throughout the facility all day
- Must have a legal right to work in the United States
Nice To Haves
- Bachelor’s Degree preferred
Responsibilities
- Influence and inspire a dynamic work force
- Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards
- Assist departments in developing schedules and ensuring adherence to payroll budgets
- Complete staff performance evaluations monthly and annually
- Adhere to monthly ordering timeline and supply budgets
- Ensure a high-level of customer service to club members
- Support ancillary departments and sales in partnership with the General Manager
- Maintain awareness of monthly departmental goals and monthly projections
- Ensure cleanliness of club per Equinox’s company standard
- Ensure the club is following proper Risk Management and Loss Prevention procedures
- Monitor safety and security of club
- Facilitate all other projects or responsibilities as delegated by the General Manager
- Be open to location reassignments
- Work flexible schedules dependent on the needs of the business
Benefits
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
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What This Job Offers
Job Type
Full-time
Career Level
Manager
