Assistant General Manager

HOATalent•Seattle, WA

7h•$80,000 - $90,000•Onsite

About The Position

A well-established, professionally managed luxury high-rise community in the heart of downtown Seattle is seeking an experienced Assistant General Manager to serve as the operational backbone of the property. Reporting directly to the General Manager, this is a highly visible, people-first leadership role at one of the city's premier residential buildings. If you thrive in a fast-paced environment, take pride in white-glove service, and have a track record of developing strong teams, this role offers the scope and autonomy to make a real impact.

Requirements

3–5+ years of experience in residential property management, luxury hospitality, or a senior building services leadership role
Demonstrated track record supervising multi-person teams, including hiring, training, and performance management
Experience with vendor coordination and working within an annual operating budget
Excellent written and verbal communication skills, with the ability to engage professionally with residents, board members, contractors, and internal staff
Physically able to conduct thorough building walkthroughs, including stairwells, and remain on your feet for extended periods
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning building management and payroll systems

Nice To Haves

Background as a Facility Manager, Chef Concierge, or Building Services Coordinator in a condominium or HOA setting
Degree in Business, Hospitality, or a related field
Active CMCA designation or coursework in project management, facility management, or community association management
Familiarity with community association governance, board operations, and HOA compliance processes

Responsibilities

Lead and develop a team of concierge staff and department leads, including hiring, onboarding, scheduling, timecard approval, and performance management
Oversee daily building operations across all departments, ensuring consistently high service standards for residents
Manage resident relations end-to-end: respond to inquiries and concerns by phone and email, produce the Concierge Bulletin, and follow through to resolution
Plan and execute resident engagement events, socials, and meetings; serve as the management liaison to the Social Committee
Welcome new owners personally and coordinate orientation with the Welcome Committee
Lead weekly building walkthroughs; document findings, assign action items, and track completion through to close
Produce and distribute weekly management reports summarizing operational events and incident activity
Oversee site cleanliness and maintenance standards in partnership with porter and custodial leads
Manage special projects as directed by the General Manager
Provide administrative coverage during staff absences, including inbox management, compliance, rental documentation, and account processing
Attend committee meetings, board work sessions, town halls, and after-hours events as needed