Assistant General Manager

Schweiger Dermatology Group • Nutley, NJ

7d • Onsite

About The Position

Schweiger is a leading dermatology practice with a significant national presence, offering medical, cosmetic, and surgical dermatology and allergy services. The company emphasizes creating an Ultimate Patient Experience and a great working environment. Schweiger has been recognized for its rapid growth and has received Great Place to Work certification. The Ultimate Employee Experience includes multiple office locations, a positive work environment with growth opportunities, and comprehensive benefits for full-time and part-time employees.

Requirements

• 2+ years as a Medical Assistant/RN role with Leadership Experience
• Ability to Take Initiative
• Strong Communication Skills
• Experience with EMR
• Strong Problem-Solving Skills
• Working knowledge of HIPAA & OSHA compliance

Responsibilities

• Develop a capable and competent Office Team that delivers high-level operational outcomes and processes.
• Foster a culture of positivity and achieve a Net Promoter Score (NPS) for providers and staff above 82.
• Act as a stable operations leader, achieving Key Performance Indicators (KPIs) such as financial collections, no-show rates, and provider utilization.
• Optimize operational processes to meet goals, including staffing percentages and budget adherence.
• Collaborate effectively with other company departments and teams to achieve successful results.
• Drive key change and transformation initiatives aligned with organizational strategic goals.
• Audit Standard Operating Procedures (SOPs) and ensure compliance at all office levels.
• Support providers and coach/develop staff to ensure they are high performers.
• Hold the team accountable for C.A.R.E Core Habits.
• Build a knowledge base across all disciplines and provide a strong culture of continued education and training.
• Assist in managing, developing, and coaching Practice Coordinators (PCs) and Medical Assistants (MAs).
• Achieve monthly office goals and KPIs, tracking financial and patient satisfaction goals.
• Ensure staffing, medical supplies, and office supplies are within or below plan.
• Promote a culture of positivity and contribute to the company's long-term sustainability.
• Obtain high levels of patient satisfaction, aiming for a Net Promoter Score above 82.
• Ensure all patient messages are resolved within 24 hours, with daily updates provided.
• Achieve 4.5/5 Star external reviews (Yelp/Google).
• Ensure smooth running office operations and site-level autonomy, resolving most problems independently.
• Create a positive and respectful office environment.
• Ensure all biopsies or labs over two weeks old are closed out and acted upon.
• Reconcile collections and manage deposits per SOP.
• Understand MA and PC roles sufficiently to fill in as needed.
• Maintain regular communication with providers and involve them in office decisions.
• Ensure all office appointments for two days ahead are checked for accuracy and corrected.
• Assist in staff scheduling management and provider scheduling data entry for payroll.
• Assist in staff recruitment and interviews.
• Assist as AGM at another office in the geographical region if needed.
• For offices with MOHs, ensure MOHs cases are done in-house, CLIA certification and lab directorship are up-to-date, MOHs staff are credentialed and trained, and post-care is directed to the surgeon.
• Perform other duties as assigned by supervisor.

Benefits

• Medical (Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed