1 - Assistant General Manager | Restaurant Leader

Convive Brands•New York City, NY

5d•Onsite

About The Position

Le Pain Quotidien is seeking an Assistant General Manager to join their team. This is a leadership role focused on partnering with the General Manager to lead the team, enhance the guest experience, and drive business performance. The role is hands-on, requiring a leader who excels on the floor, develops staff, and balances service with operational and financial results. The Assistant General Manager will play a key part in shaping the restaurant's culture, coaching team members, and ensuring high standards of hospitality. This position offers opportunities for growth within Convive Brands, which includes concepts like California Pizza Kitchen and Little Beet. The role emphasizes building a career without sacrificing work-life balance, offering predictable schedules and a sustainable pace.

Requirements

2+ years of restaurant leadership experience in a full-service restaurant, hospitality group, or comparable environment.
Experienced Restaurant Leaders (Team Leader, Shift Supervisor/Shift Leader) or restaurant leaders with significant people, operational, and financial ownership who are ready to step into a 'Assistant General Manager in training' role.
A genuine passion for hospitality and a proven ability to lead from the floor and inspire a team during service.
A track record of building strong restaurant cultures where people feel valued, supported, challenged, and accountable.
Strong instincts for guest experience and service excellence, with the ability to coach teams toward consistently high standards.
Demonstrated ability to hire, develop, coach, and retain talent at multiple levels of the organization.
Experience managing or contributing to labor, sales, COGS, inventory, forecasting, and P&L performance.
A growth mindset and desire to continue developing toward General Manager-level leadership.
Must be able to stand for prolonged periods and lift and carry items weighing up to 50 lbs.
A NYC Food Handlers License is required to be considered for this position.

Nice To Haves

Proficiency in Spanish, French, and/or Arabic is a plus.

Responsibilities

Lead from the floor, staying highly engaged during service, coaching in the moment, supporting the team, and ensuring guests receive exceptional hospitality from arrival through departure.
Own the guest experience, anticipating needs, resolving concerns with empathy and urgency, and turning service recovery moments into opportunities to build loyalty.
Develop people and build culture, creating an environment where team members feel valued, accountable, and motivated to grow.
Partner with the General Manager to recruit, interview, hire, onboard, develop, and retain a high-performing restaurant team.
Lead and coach restaurant leaders and team members through opening, service, and closing, ensuring consistent execution and strong shift-to-shift communication.
Own labor deployment during service, making real-time decisions that balance guest experience, team productivity, and financial performance.
Maintain high standards for food quality, hospitality, cleanliness, and food safety, ensuring the restaurant consistently delivers against brand standards.
Partner with the GM to manage inventory, food cost, waste, ordering, and COGS, identifying opportunities and taking action to improve performance.
Contribute to P&L performance, using sales, labor, COGS, and other key business metrics to identify trends, forecast needs, and drive profitability.
Step into the General Manager's responsibilities as needed, demonstrating readiness for future GM opportunities.