Assistant General Manager

Schweiger Dermatology Group • Glen Carbon, IL

1d • $60,000 - $67,000 • Onsite

About The Position

The Assistant General Manager (AGM) oversees their respective office, teams, and processes that are essential to Schweiger's success. The AGM will help build a team of capable and competent employees that can enhance and optimize the operational performance of their office. Schweiger is a leading dermatology practice with over 580+ healthcare providers and over 170+ offices across multiple states, providing medical, cosmetic, and surgical dermatology and allergy services. They serve over 2.5 million patient visits annually and are committed to creating the Ultimate Patient Experience and a great working environment. Schweiger has been recognized for its rapid growth and has received Great Place to Work certification.

Requirements

• 3 years of experience
• Working knowledge of HIPAA & OSHA compliance
• Knowledge and Proactive Critical Thinking – Initiates to have advanced level knowledge of General and Cosmetic Dermatology as well as all company systems and tools such as Mod Med, Klara, Flexscan, and inter-office communication tools (Teams, Outlook) to achieve high level day to day operational results
• Leadership and Growth Oriented – Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins
• Strategic and Efficient Planning – Prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing
• Honesty/integrity/culture inspiring – Earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, empathic, firm but direct and honest way
• Talent Appreciation – Inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others. A team builder, leader and manager – creates a culture of positivity
• Effective Communicator – Communicates passionately, effectively, and persuasively across a diverse set of stakeholders. Able to create processes and structures to facilitate effective communication both internally and externally. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving
• Organized Planning and Results Oriented – Relentlessly pursues ongoing improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. Plans, organizes, schedules and budgets in an efficient, productive manger. Focuses on key priorities
• Working knowledge of HIPAA & OSHA compliance

Responsibilities

• Develop a capable and competent Office Team while working closely with Operations Departments, HR, Billing, Accounting, IT, Marketing, PSC, respective providers, and fellow offices.
• Develop the office team in a cost-effective manner.
• Build a knowledge base across all disciplines.
• Provide a strong culture of continued education and training for all staff members.
• Assist in managing, developing and coaching PCs and MAs.
• Focus on full accountability of office SOP compliance through consistent auditing and follow through at office level.
• Achieve monthly office goals set forth by the GM and KPIs.
• Track to financial goals and patient satisfaction goals, including but not exclusively: no show rates, financial balance collection, inventory tracking, auditing check in and check out procedures, patient satisfaction, follow up rates, etc.
• Ensure Staffing, Medical Supplies and Office Supplies are meeting or below plan.
• Promote a culture of positivity and help build a company that has long-term sustainability.
• Obtain high levels of patient satisfaction.
• Achieve smooth running office level operations and site level autonomy.
• Create a positive and respectful office environment.
• Ensure that all office appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled.
• Assist in staff scheduling management and provider scheduling data entry for payroll.
• Assist in staff recruitment and interviews.
• If needed, assist as AGM at an office in the geographical region.
• For an office that has MOHs – ensure MOHs cases are done in house through provider-provider referrals unless the MOHs surgeon or patient have requested otherwise, CLIA certification and lab directorship is up to date and maintained. Mohs staff is properly credentialed and trained. Post care concerned for MOHs are set up to go directly to the surgeon.
• Other duties as assigned by supervisor on an as needed basis.

Benefits

• Medical (Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed