Assistant General Manager

Sandpiper Property Mgt•Oak Ridge, TN

21h•Onsite

About The Position

This is a dynamic, hands-on leadership role where you will directly assist the General Manager (GM) in managing the property's day-to-day operations. You will be key to assuring optimum performance, profitability, and continual improvement in all critical areas. When the GM is out, you'll assume full responsibility, demonstrating your ability to lead the property and celebrate our value to "Play To Win."

Requirements

A proven track record of driving operational efficiency and profitability.
Exceptional leadership, communication, analytical, and problem-solving skills.

Nice To Haves

Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott).
Experience with budgeting, financial management, or project management.

Responsibilities

Assume responsibility for working various shifts at the front desk and sharing "Manager on Duty" responsibilities with the GM. Ensure all front desk operations, policies, and Sandpiper and brand standards are upheld.
Customarily and regularly direct the work of at least two or more employees. Your suggestions and recommendations regarding hiring, firing, promotion, and change of status must be given particular weight. You will review and approve payroll, and execute training, coaching, counseling, and annual performance appraisals for all direct reports.
Assist the GM in monitoring cash management, budgetary control measures (including labor, room expense, and inventory), and managing property revenue. Conduct sales activities and make sales calls to increase occupancy and revenue.
Meet with guests regularly, monitor social media, and resolve guest issues in a timely manner. Ensure that clean rooms, guest, and Associate satisfaction are top priorities. Uphold the “Say Yes to a Simple Request” program.
Responsible for the protection of Company assets as well as company and guest information. Provide necessary back-up duties (housekeeping, front desk, etc.) as needed to ensure optimum operation of the hotel.