Assistant General Manager
About The Position
The Assistant General Manager/Operations Manager oversees hotel operations, staff management, and guest relations while serving as a brand ambassador. The role provides strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal and external relationships. Responsibilities also include budgeting, forecasting, and ensuring compliance with brand standards and regulations. Duties may adapt to meet evolving business needs. All offers are contingent on background checks, and the employee must adhere to Newport Handbook policies. Newport Hospitality is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics under applicable law.
Requirements
- Bachelor's degree in hospitality or business management, or at least 3 years of managerial experience.
- Excellent oral and written communication skills.
- Strong leadership, problem-solving, and interpersonal abilities.
- Expertise in hotel operations and interdepartmental abilities.
- Proficiency in handling guest complaints under pressure.
- Flexibility to work extended hours.
Responsibilities
- Oversee hotel operations.
- Manage and develop staff.
- Adhere to NHG policies, state and federal laws, and at-will employment practices.
- Assist with financial and administrative tasks, including budgeting and forecasting.
- Oversee guest service and quality assurance.
- Attend at least one advanced management seminar annually.
- Participate in corporate-sponsored leadership events.
- Ensure compliance with brand standards and regulations.
- Maintain strong internal and external relationships and foster a service-oriented culture.
Benefits
- Health, dental, vision, and other insurance.
- Paid time off, including vacation, sick leave, and holidays.
- 401K retirement plan.
- DailyPay access to earned wages.
- Special team member hotel rates for travel.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
