Assistant General Manager - NEW Gym Opening!
About The Position
EōS Fitness is seeking an Assistant General Manager to assist with the Sales team and day-to-day operations of a new gym opening. The ideal candidate is passionate about sales, dedicated to helping members achieve their health and wellness goals, and eager to create connections with prospective members. This role involves facilitating the membership journey and ensuring member success. The Assistant General Manager will lead, coach, and train the Sales team to foster a fun atmosphere, be great hosts, and serve as a central point of information for members, guests, and staff. Responsibilities may evolve based on management discretion.
Requirements
- 2 years of customer service experience.
- 3-4 years of sales experience.
- 1 year of supervisory experience.
- Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
- Excellent relationship building and influencing skills with people at all levels and in all functions.
- Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
- Excellent MS Office skills.
- Must successfully pass background check.
- CPR certification required within 30 days of hire.
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
- Ability to bend routinely and repetitively to lift more than 40 lbs.
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system.
Nice To Haves
- Prior experience or strong interest in the fitness industry is a plus.
- Embraces our Core Values.
Responsibilities
- Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives.
- Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
- Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow-up with leads and prospects.
- Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
- Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
- Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
- Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
- Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
- In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.
Benefits
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise – including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.
- Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!
- 401(k) + Company matching!
- Personal education growth options with Sophia Learning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
