Assistant General Manager

Flow•Fort Lauderdale, FL

17h

About The Position

Flow is a real estate company, brand, technology platform, and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. Its mission is to create flexible, connected, human-centered communities and prioritize residents’ experiences. The role supports the community’s financial operations and day-to-day property operations, leasing, resident relations, and financial performance. Responsibilities include processing payments and deposits, preparing financial reports, coordinating with accounting to reconcile transactions, and ensuring residents adhere to lease terms. The position also supports the Community Manager and may supervise on-site operations in that manager’s absence. The description refers to this role as both Assistant General Manager and Assistant Property Manager.

Requirements

Bachelor’s degree or equivalent experience.
At least 2 years of experience in property management, leasing, or customer service.
Proficiency with computer software, including G-Suite and Microsoft Office (Excel and Word).
Strong customer service, problem-solving, and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Understanding of Fair Housing regulations and compliance.
Experience in multifamily housing or residential property management.

Nice To Haves

Experience with Class A high-rise multifamily properties.
Experience with sales, marketing, and financial data.
Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon.
Knowledge of rental contracts and property and anti-discrimination laws.

Responsibilities

Assist with marketing to attract and retain residents; conduct property tours and promote available units.
Assist with lease applications, renewals, move-ins, and move-outs, ensuring leasing paperwork is completed accurately.
Support in-person leasing by greeting prospects, gathering information, showing apartments and models, assisting with applications and credit verification, and collecting required payments and deposits.
Participate in efforts to improve resident experience and maximize building revenue and occupancy.
Manage Flow’s Resident Experience Team.
Respond professionally and promptly to resident inquiries, concerns, complaints, and service requests; maintain communication and take action to resolve issues.
Support community events and initiatives and help enforce property rules and policies.
Follow established eviction procedures and notice requirements; represent the property as required in court hearings and eviction proceedings.
Assist with collecting rent, security deposits, fees, and other payments; follow up on delinquent accounts with the Community Manager.
Prepare required daily, weekly, and monthly financial reports and daily bank deposits.
Enter approved bills into the property accounting system, scan invoices to the community data drive, and submit them to accounting for processing.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents, pursue delinquencies, and enforce lease terms to maximize revenue.
Support the Community Manager with maintenance requests and timely completion; inspect the property for curb appeal, safety, and regulatory compliance.
Coordinate property-related services with vendors and contractors.
Serve as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing operations in accordance with company policies and procedures.
Support hotel rental operations.
Maintain accurate resident, leasing, and financial records; assist with budgets, expense monitoring, and identifying cost-saving opportunities.
Support compliance with Fair Housing laws and local, state, and federal regulations.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and cancellation fees, and completing dispositions under established procedures and legal requirements.
Work with the accounting department to identify and trace transactions that do not reconcile with bank records.

Benefits

Comprehensive medical, dental, vision, disability, and life insurance.
Parental leave benefits.
On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
PTO and paid holidays.
401(k) retirement plan.
Healthcare and dependent care FSAs.
HSA-compatible plan options with annual employer HSA funding.
Pre-tax commuter benefits.
Weekly catered lunches and wellness classes.
Employee discounts on Flow hotel stays, grocer products, and merchandise.