Assistant General Manager - Slate Restaurant (Summer 2026)

Blair Hill Inn•Greenville, ME

40d•Onsite

About The Position

Partner with the Executive Chef to lead our fine dining restaurant front of house team and guest experience. Directs and coordinates all front of house activities regarding the restaurant by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Maintains current and accurate standard operating procedural manuals to include service standards, and payment handling procedures. Train staff to follow up and maintain serving standards. Responsible for providing excellent service to guests. Prepare and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards. Organize regularly scheduled training classes and meetings with the entire staff of each area. Responsible for New Hire staff selection, interviewing, orientation and department training. Provide detailed training to all staff specific to compliance responsibilities to State Health Regulations. Control "front of house" operating expenses in accordance with weekly sales projections Orders weekly liquor/beverage requisitions per department procedure. Ensures adherence to beverage controls per company and department policies. Performs POS System voids, management functions and programming within department procedures. Responds to guest inquiries, complaints in a professional and urgent manner. Ensures adherence to all defined department/company standard operating procedures within department. Audits Guests checks, documenting irregularities, cash control violations. Observes staff opening/running/closing outlet procedures, maintains current documents checklist. Maintains accurate outlet analytical information throughout the year to support budget planning. Recognizes/praises staff extraordinary service, rewards staff for exceptional team work and guest relations

Requirements

5+ years of restaurant supervisor / management experience
5+ years of serving experience

Nice To Haves

Knowledge of wine and spirits desired.

Responsibilities

Lead the fine dining restaurant front of house team and guest experience in partnership with the Executive Chef.
Direct and coordinate all front of house activities regarding the restaurant.
Maintain current and accurate standard operating procedural manuals, including service standards and payment handling procedures.
Train staff to follow and maintain serving standards.
Provide excellent service to guests.
Prepare and adjust work schedules for the entire staff to ensure adequate labor force on each shift to meet customer service standards.
Organize regularly scheduled training classes and meetings with the entire staff.
Manage new hire staff selection, interviewing, orientation, and department training.
Provide detailed training to all staff regarding compliance with State Health Regulations.
Control "front of house" operating expenses in accordance with weekly sales projections.
Order weekly liquor/beverage requisitions per department procedure.
Ensure adherence to beverage controls per company and department policies.
Perform POS System voids, management functions, and programming within department procedures.
Respond to guest inquiries and complaints in a professional and urgent manner.
Ensure adherence to all defined department/company standard operating procedures.
Audit guest checks, documenting irregularities and cash control violations.
Observe staff opening/running/closing outlet procedures and maintain current documents checklist.
Maintain accurate outlet analytical information throughout the year to support budget planning.
Recognize and praise staff for extraordinary service and reward staff for exceptional teamwork and guest relations.
Direct, coordinate, and evaluate the front of house team.
Conduct interviewing, hiring, and training of employees.
Plan, assign, and direct work.
Appraise performance, reward, and discipline employees.
Address complaints and resolve problems.