Asst General Manager

Avion Hospitality Employee Services LLC•Brentwood, TN

3d•Onsite

About The Position

Under New Management | Key Leadership Role Avion Hospitality is excited to welcome an experienced and service-driven Assistant General Manager to support the transition and ongoing success of Hyatt Place Nashville/Brentwood. This role is ideal for a hands-on hospitality leader who thrives in operations, enjoys developing people, and is ready to step into a senior leadership role with future growth opportunities. Job Summary The Assistant General Manager (AGM) supports the General Manager in ensuring guest satisfaction and the efficient operation of the hotel. In the absence of the General Manager and/or Manager on Duty, the AGM oversees daily hotel operations and supervises operating departments. This role focuses on driving profitability through revenue generation, cost control, service excellence, and employee development while maintaining Avion Hospitality and brand standards.

Requirements

Previous hotel supervisory or management experience required; AGM or department head experience strongly preferred.
Strong operational knowledge of select-service hotel environments.
Demonstrated leadership, coaching, and communication skills.
Ability to work flexible hours, including evenings, weekends, and holidays.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Financial acumen and familiarity with hotel accounting processes preferred.

Responsibilities

Approach all guest and employee interactions with professionalism, warmth, and a service-oriented mindset.
Maintain regular attendance and scheduling flexibility in alignment with hotel operational needs.
Uphold Avion Hospitality grooming, uniform, and name-tag standards at all times.
Ensure compliance with all Avion Hospitality policies, procedures, and safety standards.
Maintain required certifications including Food Handlers, Alcohol Awareness, CPR, and First Aid.
Oversee hotel operations in the absence of the General Manager, supporting: Guest Services, Food & Beverage / Food Production, Engineering, Accounting, Sales, Housekeeping.
Identify operational gaps and collaborate with department leaders to correct deficiencies.
Utilize Avion and brand training competencies to develop operational knowledge across all departments.
Partner with Department Heads to understand departmental functions and their impact on overall hotel performance.
Assist the General Manager with revenue-generation initiatives and sales efforts, including: Greeting VIPs and key clients, Supporting evening functions, Participating in sales calls as needed.
Support employee development through Corporate-approved training programs.
Conduct regular one-on-one meetings (at minimum bi-weekly) with Department Heads to support coaching and development.
Foster a culture of empowerment where employees are encouraged to make guest-focused decisions.
Assist with preparation and submission of financial reports to the Corporate Office.
Meet all corporate and property-level reporting deadlines.
Participate in Manager on Duty (MOD) coverage as scheduled.
Ensure service-standards training is consistently executed across all departments.
Oversee recruiting, hiring, and training for Guest Services based on occupancy needs.
Conduct weekly Front Desk meetings to review oversell settings and adjust operational plans as needed.
Oversee Accounts Receivable, Accounts Payable, payroll, and month-end processes in coordination with Accounting.
Promote a positive, team-oriented culture focused on guest satisfaction and employee engagement.
Maintain familiarity with SOPs for all operational departments and ensure compliance or action plans are in place.
Support operations during peak business periods as needed.
Ensure all employees are treated fairly and equitably in accordance with Avion Hospitality standards.
Complete required corporate training modules and become certified to train others as required.
This role is considered a promotional leadership position, and advancement opportunities may require relocation to another Avion Hospitality property as part of career progression.