Tropical Smoothie - Assistant General Manager - at Paradies Lagardère OKC

Retail and Dining Positions•Oklahoma City, OK

2d•Onsite

About The Position

Tropical Smoothie Cafe is seeking an Assistant General Manager to support daily restaurant operations alongside the General Manager. This role involves leading, coaching, and developing team members to deliver excellent service, driving sales and operational performance, and ensuring food safety and brand standards are met. The Assistant General Manager will also assist with hiring, onboarding, scheduling, and training, and will be expected to be hands-on in creating a positive, high-energy environment for guests and team members.

Requirements

Previous restaurant leadership experience required
Assistant Manager, AGM, or shift leadership experience preferred
Strong communication and people-development skills
Ability to work in a fast-paced, high-volume environment
Positive attitude with a strong sense of urgency
Flexible availability including weekends and holidays
Experience with food safety and operational standards
5-7 years of experience in a full-service restaurant
Obtain and maintain current Serve Safe Food Manager’s Certification within six months of hire/promotion
Ability to lift a minimum of 25 lbs
Perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances
Standing for long periods and the ability to work in an environment with varying temperatures
Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
Must agree to work various shifts in a 7/365 team-oriented environment
The schedule is determined by business needs
Proficiency required in reading and writing, Microsoft Office Suite, and mathematics

Nice To Haves

Bachelor of Science degree in hotel/restaurant management is desirable
A combination of practical experience and education will be considered as an alternative

Responsibilities

Support daily restaurant operations alongside the General Manager
Lead, coach, and develop team members to deliver excellent service
Drive sales, labor, food cost, and operational performance
Ensure food safety, cleanliness, and brand standards are consistently executed
Assist with hiring, onboarding, scheduling, and training
Jump in where needed — leadership here is hands-on
Create a positive, high-energy environment for both guests and team members
Inspire and mentor all team members to reach their full potential
Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers
Consistently recognize team members when they excel
Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures
Source high potential candidates using a variety of recruiting avenues
Ensure each candidate is screened using approved interview guides
Ensure all direct reports complete all compliance based and brand specific training by the due date
Set clear performance goals and expectations for your team
Following up consistently, providing feedback on an ongoing basis
Ensure performance evaluations and associate coaching is delivered on a timely basis
Drive associate engagement through a variety of methods, including the annual engagement survey
Be an active listener and leader, holding regularly scheduled meetings to assess the team’s morale and making necessary adjustments
Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind
Ensure positive guest service in all areas
Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours
Take all appropriate actions to turn dissatisfied guests into return guests
Role model the behaviors and service expectations you have of your team
Maintain professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code
Be a visible presence. Available to members of the management team, hourly associates, guests, and airport partners
Monitor the performance of your team and operational systems, making adjustments as necessary
Create a culture that promotes a safe and healthy environment
Ensure that all HACCP related initiatives are being followed and acted on when necessary
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
Ensure consistent high quality of food preparation and service
Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not
Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry
Drive top line sales and profitability
Analyze financial data on a daily basis and take appropriate action to maintain profitability
Ensure schedules are written to maximize sales and ensure guest satisfaction
Labor and payroll goals, as a percentage of sales, must be achieved
Maintain an acceptable food cost percentage by overseeing food and beverage purchasing, quality and cost control
Ensure all recipe and portioning standards are being followed to minimize costs
Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability
Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures
Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets
Ensure a safe working and guest environment to reduce the risk of injury and accidents
Completes accident reports promptly if a guest or associate is injured
Review financial information frequently with the management team to assist with achieving financial goals
All managers are required to know the cost and budget goals
Identify opportunities and solve them
Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems
Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations
In response to key observations, you must be innovative and collaborative in driving departmental success
Maximize resources to improve process and grow the business
Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts
Self-driven, work independently, and always do the right thing
Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
Must be able to sustain performance under conditions of stress—such as tight deadlines and detailed questioning
Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Role model and provide accessibility to all management and staff for open communication, leadership, direction, and motivation
Open-minded to feedback
Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions
Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present
Must exhibit leadership courage and the ability to coach up as well as coach direct reports