Assistant General Manager
Crunch Fitness - Fitness Growth Capital•Hampden Township, PA
•Onsite
About The Position
The Assistant General Manager (AGM) plays a key leadership role in delivering an exceptional member experience while supporting overall club operations, team performance, and revenue growth. The AGM will help lead, motivate, and develop staff to achieve club goals while ensuring the highest standards of customer service, cleanliness, and operational excellence are maintained. This position requires a strong leader who can drive results, uphold the integrity of the Crunch brand, and create a positive, high-energy environment for both members and team members.
Requirements
- Bachelor’s degree preferred
- Minimum 4 years of management experience required
- Fitness industry management experience preferred
- CPR Certification required
- Excellent written and verbal communication skills
- Strong leadership and team development abilities
- Ability to multitask and thrive in a fast-paced environment
- Demonstrate a thorough understanding of all company policies, procedures, and standard operating practices
Nice To Haves
- Strong leadership and motivational skills
- Excellent organizational and administrative abilities
- Strong customer service mindset
- Creative problem-solving and management techniques
- Proficiency with computers and basic business software
- Ability to manage multiple priorities effectively
Responsibilities
- Support daily club operations to ensure a clean, safe, and welcoming environment
- Communicate and enforce club policies and procedures consistently
- Lead by example and foster a positive, team-oriented culture
- Make sound decisions and solve problems effectively in a fast-paced environment
- Recruit, hire, train, and develop high-performing team members
- Hold staff accountable to company standards and expectations
- Lead, motivate, and support the team in achieving membership and revenue goals
- Drive membership growth through promotions, outreach, and lead generation initiatives
- Ensure proper lead tracking and follow-up procedures are consistently executed
- Communicate all club promotions and company initiatives clearly to staff
- Support the execution of sales strategies to maximize club performance
- Deliver outstanding customer service and ensure members receive a high-quality fitness experience
- Address member concerns professionally and promptly
- Promote a welcoming and energetic club atmosphere that reflects the Crunch brand
Benefits
- Bonus based on performance
- Employee discounts
- Free uniforms
- Health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
