Assistant General Manager (Assistant Community Manager)

Sentral • Santa Monica, CA

1d • $85,000 - $89,000 • Onsite

About The Position

The Assistant General Manager (Assistant Community Manager) supports the General Manager with the administration and organization of a residential community. Duties include liaising with residents, collecting rent, basic bookkeeping, organizing property viewings, overseeing facility maintenance, evaluating applicants, and negotiating contracts. The role assumes the General Manager’s duties and authority when the immediate supervisor is absent, in accordance with company and community guidelines. This is an in-person position located in Santa Monica, California.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail and sales ability.
• Willingness to obtain knowledge of OSHA laws and regulations within six months.
• Ability to support and contribute to the community team.
• Strong oral and written communication skills.
• Strong time-management skills.
• Strong decision-making and problem-solving skills.
• Computer literacy, including email, MS Office, and related communication tools.
• Positive attitude and ability to smile under all circumstances.
• Participation in training to comply with new or existing laws.
• Ability to diffuse and respond to customer concerns to avoid escalation.
• Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Some college preferred.
• At least one year of experience in a customer-service-related industry and one year of apartment leasing experience, or a combination of accounting skills or education with customer-service experience, preferred.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, procedures, and customer-service expectations.
• Assume the General Manager’s duties and authority when the immediate supervisor is absent, following company and community guidelines.
• Build rapport with residents and guests and respond to their questions and concerns in a timely manner.
• Manage the resident lease renewal process and retention results.
• Monitor and respond to online reviews according to company procedures and policies.
• Ensure compliance with company, local, state, and federal regulations and safety rules; ensure unsafe conditions are corrected promptly.
• Maintain accurate monthly commission sheets covering leases, renewals, and delinquencies for bonus purposes.
• Complete the accounting month-end process and assist with monthly financial statement reporting.
• Provide general clerical assistance to the community office.
• Manage the property’s maintenance and custodial teams; schedule and oversee maintenance calls to apartment units.
• Maintain an ongoing understanding of property conditions, including capital needs, repairs, and vacancy status.
• Oversee the planning and execution of resident and guest events.
• Oversee and provide backup support to the leasing floor.
• Assist in monitoring advertising-source effectiveness and conducting market surveys and competitive-community visits.
• Perform other related duties and assignments as needed and assigned.
• Collect rent, perform basic bookkeeping, organize property viewings, evaluate applicants, and negotiate contracts.

Benefits

• Multiple medical, dental, and vision plan options beginning the first month after the start date, including one fully company-paid plan; HSA and FSA options are available.
• 401(k) with a 4% company match, eligible after three months of employment.
• 11 paid holidays and eight types of paid time off, including personal days, one floating holiday per year, and Enrichment Hours for volunteering or career development.
• Travel discounts for team members, friends, and family staying at a Sentral community.
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED