Assistant General Manager (AGM)

Copper Vine•New Orleans, LA

1d•Onsite

About The Position

Copper Vine, located in the historic building that once housed Maylie's, one of New Orleans' oldest restaurants, is a contemporary American Restaurant & Inn in the heart of the Central Business District. Since opening in 2018, Copper Vine has blended over a century of history with its unique identity. The establishment features a newly opened Inn, upstairs private dining and event spaces, a restored 132-year-old bar, and a comprehensive food and beverage program covering Brunch, Happy Hour, and dinner service. Copper Vine aims to integrate all aspects of hospitality within its high-volume restaurant and luxurious Inn in downtown New Orleans. The company is seeking individuals passionate about hospitality, inspired by thoughtful food and beverage, and motivated to contribute to its continued growth.

Requirements

Five or more years in a leadership role in high-volume upscale restaurants, or polished dining concepts.
Strong knowledge of cocktails, wine, and elevated food service.
Proven experience hiring, training, and developing successful teams.
Hands-on operational leadership with excellent organizational skills.
Passion for delivering memorable guest experiences.
Strong understanding of labor management, scheduling, inventory, and cost controls.

Responsibilities

Supporting the GM by leading the Copper Vine operations team.
Creating memorable guest experiences via a curated Guest Journey.
Assisting in day-to-day management of the food and beverage program across all meal periods.
Recruiting, hiring, training, and developing an exceptional service team.
Leading daily food and beverage operations with a hands-on presence on the floor.
Creating a culture rooted in genuine hospitality and personalized guest experiences.
Training servers, bartenders, hosts, and support staff while setting the standard through leadership.
Managing scheduling, labor, productivity, inventory, and cost of sales.
Overseeing beverage inventory, ordering, and operational controls.
Partnering with culinary leadership to deliver a seamless dining experience.
Engaging with guests through table touches, service recovery, and relationship building.
Training and refining operating procedures and service standards that are the foundation of Copper Vine’s food and beverage program.
Collaborating with the Sales & Events team to curate unforgettable celebrations and ensure every guest experiences exceptional hospitality at every touchpoint.
Continuously looking for ways to elevate the guest experience while improving operational efficiency.