Assistant General Manager

MCR • Carlisle, PA

80d • Onsite

About The Position

The Assistant General Manager (AGM) role at Residence Inn Carlisle is focused on upholding MCR's core standards of cleanliness and friendliness. The AGM is responsible for ensuring a clean, friendly, well-organized, and safe hotel environment for guests. This role involves daily supervision of hotel operations, including guest rooms and public spaces, to ensure high standards of service and operational efficiency. The AGM plays a key role in training new team members, managing shifts, overseeing guest check-in/check-out processes, and fostering a positive culture for both guests and staff. Additionally, the AGM assists with inventory management, onboarding, time clock oversight, auditing, reporting, purchase order processes, and quality assurance to meet brand and MCR standards. The role also involves ensuring safety compliance and escalating any service failures. Preventative maintenance checks and adherence to work schedules are also key responsibilities, with the expectation to cover open department head positions when necessary.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be attentive to detail and meet deadlines.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Leads team members to always provide friendly service with a smile to guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Regularly required to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Regularly required to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Regularly required to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Regularly required to inspect and visually observe details at close range and from long range.
• Must be able to read, write, understand and communicate with others effectively using the English language.
• Must be able to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to write routine reports, correspondence, business letters, summaries, and reports in English.
• Ability to speak effectively in English before groups such as customers or employees.
• Must be able to read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and proper working order of mechanical equipment.
• Verify that all rooms are inspected daily and confirm adherence to cleanliness standards.
• Provide one-on-one training to new team members on service and checklist expectations.
• Verify that Guest Service team members are actively providing friendly service and meeting guest needs.
• Provide supervision during peak check-in/check-out times and meal periods.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts.
• Aid in the onboarding process for new team members.
• Support the General Manager in reviewing team member time clock punches.
• Complete Daily Summary and Night Audit processes.
• Start and complete shift handover reports on each shift, and upload required daily reports.
• Ensure all purchases go through the correct purchase order process and are made through MCR approved vendors.
• Process and/or accrue all invoices to the proper time period.
• Oversee adherence to all brand standards approved by MCR, including conducting self-audits and making necessary corrections.
• Certify that all fire and life safety inspections are current and correct any deficiencies.
• Review service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and checked visually for quality and consistency.
• Ensure all team members adhere to their established work schedules and displace shifts as needed.
• Cover open department head positions when necessary.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree