Assistant Geneneral Manager

ASM Global•Stockton, CA

1d•$155,000 - $180,000•Onsite

About The Position

Under the direction of the General Manager, the Assistant General Manager oversees facility operations and serves as a key member of the leadership team. This role ensures alignment with strategic goals, drives performance against business metrics, and supports operational excellence across departments, including Finance, Booking, Food & Beverage, Operations/Events, and Human Resources. The position promotes organizational efficiency, financial performance, and a high standard of customer service.

Requirements

Bachelor’s degree and at least five (5) years of relevant industry experience, including three (3) years in a management role within an arena, theater, or similar venue, or equivalent experience.
Expertise in operations, contract negotiation, finance, HR, and labor relations.
Demonstrated leadership and strategic planning capabilities.
Strong analytical and decision-making skills.
Knowledge of live events, sports, and entertainment industries.
Ability to manage high-pressure situations, including crowd management.
Excellent communication, organizational, and interpersonal skills.
Ability to prioritize work, meet deadlines, and operate independently.
Proficiency in data analysis and performance metrics.
Experience managing facility operations within a public assembly venue, arena, convention center, theater, stadium, or similar entertainment facility.
Sufficient computer skills to operate computer systems.
Working knowledge of normal business applications such as Windows 10, Microsoft Office, Adobe, et cetera.
Ability to work with limited supervision and as a team member.
Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours.

Responsibilities

Execute operational strategies and objectives in alignment with General Manager direction, contractual obligations, tenant needs, and corporate policies.
Oversee multiple departments and partner with leaders to evaluate performance, improve processes, and implement strategic initiatives.
Support development and execution of KPIs and performance metrics.
Enhance operational efficiency and implement best practices across the organization.
Contribute to long-term strategic planning and organizational positioning.
Establish goals that drive performance, culture, and growth.
Analyze data, trends, and market insights to guide strategic decision-making.
Maintain relationships with community partners, government entities, and local stakeholders, including the City of Stockton and Sports Tenants.
Ensure high customer service standards to strengthen brand reputation and drive repeat business.
Assist in developing annual and capital budgets.
Conduct post-event financial and operational evaluations.
Lead and participate in meetings to ensure proper alignment and collaboration.
Negotiate contracts with vendors, promoters, and tenants.
Oversee staff development, training, and safety programs.
Serve as acting General Manager when needed and as executive lead during events.
Ensure compliance with all applicable laws, regulations, health and safety standards.
Support achievement of organizational goals and operational excellence.
Maintain flexibility to work evenings, weekends, and holidays as required.
Partner with the Facilities and Operations teams to develop and execute preventative maintenance plans for building systems, equipment, and infrastructure.
Monitor the condition of all venue assets and identify capital repair, replacement, and improvement needs.
Assist in the planning, budgeting, and execution of capital projects, facility upgrades, and infrastructure improvements.
Perform additional duties as assigned.
Directly supervises employees in the Stockton Complex. Carries out supervisory responsibilities in accordance with LEGENDS GLOBAL's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.