Assistant General Manager
About The Position
The Assistant General Manager (AGM) works directly with the General Manager to support sales growth, guest experience, team development, and daily service center operations. The role helps ensure revenue growth through increased guest counts and strong performance on measures such as core sales mix, MultiCare, and Core Plus, while coaching the team to deliver excellent customer service. The AGM supports the General Manager with budgeting, sales forecasts, financial performance, expense controls, and workforce planning. The position also helps maintain quality control, inventory, product ordering, cash-handling processes, and a clean, safe, and presentable service center. The AGM provides guidance and mentoring to automotive technicians and customer service associates, leads daily team huddles and store meetings, and performs opening and closing duties when the General Manager is off. The role includes assisting guests in person, electronically, and by telephone; addressing guest issues and concerns; and working with the District Manager on critical initiatives. The AGM is expected to follow and uphold safety and workplace rules and perform other duties or projects as assigned.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Ability to work in a fast-paced, flexible, high-performance retail environment.
- A “Guest First” mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
Responsibilities
- Work with the General Manager to support revenue growth through guest-count growth and performance on lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team to deliver excellent customer service and an exceptional guest experience.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through the internal training program and provide ongoing guidance, coaching, and direction.
- Ensure quality control measures and processes are consistently followed.
- Handle other duties and projects, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service associates.
- Perform opening and closing duties when the General Manager is off.
- Assist the General Manager in building and maintaining a workforce aligned with customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot platform offering discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through an internal rewards program
- Paid and laundered uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
