Assistant General Manager

Curio•Pikesville, MD

1d•Onsite

About The Position

The Assistant General Manager provides leadership to the building and management team by utilizing a curated set of efficient, functional, and operational processes focused on providing our community with an elevated guest experience, the highest quality products, patient education, and wellness alternatives. This person is responsible for assisting the General Manager in maximizing financial results to meet and consistently exceed budget expectations.

Requirements

The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.
2+ years in Retail Store leadership
Strong verbal and written communication skills
Proven ability to create culture, develop people, and lead
Mindset of continuous development for employees
Strong understanding of sales, marketing, and supply chain management
Strong understanding of sales and guest service
Process-oriented
Strong product knowledge and awareness
Data-driven mindset
Understanding of Financial performance
Technologically savvy – Able to effectively use the Microsoft Office suite, especially Excel, and the advanced functions of POS system
Ability to work retail hours (opening and closing shifts, including nights, weekends & holidays)
Accountable for the management of others, through a subordinate supervisor, including selection, recommending termination, performance appraisal, and professional development.
Must be 21 years old.
As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements, which include providing a copy of their fingerprints in the required format and consenting to an FBI Background Check.
As a condition of employment, all Curio Wellness employees must comply with the State of Missouri requirements, which include providing a copy of their fingerprints in the required format and consenting to an FBI Background Check.

Responsibilities

Participate in the recruitment, hiring, onboarding, training, and development of all staff
Set specific expectations for how to conduct job duties and hold the teams accountable to meeting those expectations.
Regularly evaluate staffing needs and adjust as needed to maintain an elevated patient experience and meet the budget
Provide regular, clear, and honest feedback to all staff and conduct regular employee check-ins and team connection meetings to discuss performance and employee development goals.
Promote the mission, vision, and values of the company to all team members always
Engage in honest, innovative, problem-solving dialogue with team members and corporate teams
Promote a compliance-first culture at the Wellness Center that ensures the center is always fully compliant.
Learn and understand rules and regulations determined by the law and by the Maryland Medical Cannabis Commission; stay up to date on any changes as they occur
Maintain accurate and up-to-date standard operating procedures
Conduct store audits as requested by the General Manager and ensure all store compliance records/documents are kept as required, are organized, and easily accessible for all stakeholders
Properly operate the location, including adhering to all pre-determined processes
Drive top-line revenue to meet and exceed stated goals and manage total expenses to ensure the store remains profitable
Assist GM with determining and procuring a proper product mix that maintains gross margin goals
Work with the Corporate team to set pricing for all products in the dispensary and HP
Maintain proper inventory levels in accordance with the plan and budget
Partner with the Far & Dotter Marketing team to develop and execute the marketing strategy for the store
Schedule personnel in accordance with store needs and budgets
Learn and become an expert in all technologies and systems, especially the POS
Properly maintain the physical store space and all equipment and assets to run the business
Oversee proper handling of all monies, including preparing cash deposits per SOPs.
Conducting daily reconciliations of Canpay, Cashless ATM, and cash with Leaf Logix
Perform cash drops as needed
Monitor financial performance and report results to the Director of Store Operations in a cadence that is predetermined or as needed
Oversee and execute all safety and security initiatives
Learn the dispensary landscape, including the competitive landscape near the existing location and around the state
Be available in case of emergency (e.g., alarm triggers, etc.)
Perform administrative duties, including reading, writing, and answering emails, texts, and calls in a timely and professional manner