Assistant General Manager

Lucky Strike Entertainment•Ladera Ranch, CA

1d•$32 - $35•Onsite

About The Position

The Assistant General Manager (AGM) is responsible for ensuring all departments operate smoothly, driving revenue on the floor, and creating memorable guest experiences that encourage repeat visits. The AGM will assume full responsibility for the shift, team, and results when the General Manager (GM) is absent. This role requires a strong focus on hospitality, guest engagement, and maintaining high service standards across bowling, arcade, food and beverage, bar, and events. The AGM will also be involved in hiring, training, coaching, and scheduling hourly staff, managing daily financials including cash handling, labor, COGS, and inventory, and executing company initiatives and promotions in collaboration with the GM. Visibility and active presence during peak shifts, including nights, weekends, and holidays, are essential.

Requirements

3 to 5 years of progressive leadership experience in hospitality, restaurant, or high-volume operations
Proven ability to drive sales and operational performance across a multi-department environment
Experience training and developing department-level managers
A floor-first management style; you lead by being present, not by directing from a distance
Financial acumen including labor forecasting, cost control, and direct P&L impact
Flexible availability including nights, weekends, and holidays

Responsibilities

Own center performance across bowling, arcade, food and beverage, bar, and events on every shift
Drive sales through strong hospitality, guest engagement, and sharp service standards
Hire, train, coach, and schedule hourly teams across all departments
Manage daily financials including cash handling, labor, COGS, and inventory
Stay visible and active during peak shifts including nights, weekends, and holidays
Execute company initiatives, promotions, and operational improvements in partnership with the GM