Assistant General Manager

MCR • Harrisburg, PA

4d • $55,000 - $57,000 • Onsite

About The Position

The Assistant General Manager (AGM) role at TownePlace Suites Harrisburg Hershey is focused on upholding MCR's standard of providing clean, friendly, well-organized, and safe hotels. The AGM is responsible for daily supervision, training, and ensuring guest satisfaction and operational excellence. This role requires a proactive approach to management, a strong understanding of hospitality standards, and the ability to foster a positive environment for both guests and team members.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be attentive to detail and meet deadlines.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Leads team members to always provide friendly service with a smile to guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Ability to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Ability to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Ability to inspect and visually observe details at close range and from long range.
• Ability to read, write, understand and communicate with others effectively using the English language.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports, correspondence, business letters, summaries, and reports in English.
• Ability to speak effectively in English before groups such as customers or employees.
• Ability to read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and that mechanical equipment is in working order.
• Verify that all rooms are inspected daily and confirm adherence to cleanliness standards.
• Provide one-on-one training to new team members on service and checklist expectations.
• Verify that Guest Service team members are actively providing friendly service and meeting guest needs.
• Greet guests with a smile and provide supervision during peak check-in/check-out times and meal periods.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts.
• Aid in the onboarding process of new team members.
• Support the General Manager in reviewing previous day team member time clock punches.
• Ensure Daily Summary and Night Audit processes are completed according to policy.
• Start and complete shift handover reports on each shift, and upload required daily reports.
• Ensure all purchases go through the correct purchase order process and are made through MCR approved vendors.
• Submit all invoices through the approved accounts payable system and ensure they are processed or accrued to the proper time period.
• Oversee adherence to all brand standards approved by MCR, including conducting self-audits and making necessary corrections.
• Certify that all fire and life safety inspections are current and correct any deficiencies.
• Review service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and visually checked for quality and consistency.
• Ensure all team members adhere to their established work schedules and cover open department head positions when necessary.
• Displace shifts in departments as determined by the hotel schedule and in the event of a line-level shift call-out.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree