Assistant General Manager

Meow WolfDenver, CO
Onsite

About The Position

The Assistant General Manager (AGM) serves as a key operational and leadership partner to the General Manager, ensuring the day-to-day excellence of Meow Wolf's Denver exhibition. The AGM is the GM's primary deputy — stepping fully into the GM role during absences — and owns specific operational domains while championing the guest experience, team culture, and Meow Wolf's values across all departments.

Requirements

  • 7+ years of progressive leadership experience in hospitality, entertainment, retail, or a related fast-paced, guest-facing industry.
  • Proven track record of successfully managing multi-department teams and driving operational performance.
  • Strong financial acumen, including experience with budgeting, forecasting, and expense management.
  • Demonstrated ability to lead through others, develop managers, and foster high-performing team culture.
  • Exceptional communication and interpersonal skills, with the ability to influence and align diverse stakeholders.
  • Knowledge of health, safety, and compliance requirements in a public-facing facility environment.
  • Ability to work varied shifts including evenings, weekends, and holidays as operational needs require.

Nice To Haves

  • Experience managing or supporting operations at an immersive entertainment, cultural institution, theme park, or large-scale events venue.
  • Familiarity with ticketing systems, POS platforms, and operational reporting tools.
  • Experience navigating labor relations, union environments, or complex workforce structures.

Responsibilities

  • Serve as the acting General Manager in the GM's absence, maintaining continuity of operations and leadership presence across all departments.
  • Partner with the GM to execute strategic priorities, translate organizational goals into day-to-day action, and monitor performance across ticketing, food & beverage, retail, facilities, and security.
  • Drive cross-departmental collaboration and communication, identifying operational friction and resolving it proactively.
  • Own specific operational domains delegated by the GM and hold those areas to the highest standards of excellence and consistency.
  • Directly lead, coach, and develop department managers and their teams in alignment with Meow Wolf's values and performance standards.
  • Support the GM in hiring decisions, onboarding, performance improvement plans, and recognition initiatives.
  • Model and reinforce a culture of accountability, creativity, playfulness, and belonging throughout the team.
  • Champion a guest-first mindset at every level of the operation, escalating and resolving guest concerns quickly and thoughtfully.
  • Monitor real-time guest satisfaction data and partner with department managers to act on feedback and implement improvements.
  • Regularly conduct floor walks and be a visible, engaged presence during peak operations and events.
  • Assist the GM in financial forecasting, budget monitoring, and expense control across departments.
  • Review business performance reports and flag trends, variances, or risks to the GM.
  • Hold department managers accountable for staying within budget and meeting revenue targets.
  • Support a culture of safety for both guests and staff, ensuring compliance with all applicable regulations and Meow Wolf policies.
  • Partner with the Safety/Security team to monitor and improve safety protocols, incident response, and documentation.
  • Oversee daily readiness of the exhibition space, coordinating maintenance, cleanliness, and equipment function across all areas.
  • Ensure all departments are adequately staffed, scheduled, and resourced for daily operations and special events.

Benefits

  • Medical Insurance options: PPO & HDHP
  • Dental and Vision Insurance
  • HSA, HRA, and FSA options
  • 401k Retirement Plan
  • Company paid Life Insurance Policy and Disability Coverage(s)
  • Voluntary Critical Illness and Life Insurance Policies
  • Company Paid Employee Assistance Program
  • Paid Parental Leave for 12 weeks
  • Discount off Meow Wolf Gift Shop Merch and Cafes
  • Admission to Meow Wolf attractions for employees and guests
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