Assistant General Manager

Meow Wolf•Denver, CO

8d•Onsite

About The Position

The Assistant General Manager (AGM) serves as a key operational and leadership partner to the General Manager, ensuring the day-to-day excellence of Meow Wolf's Denver exhibition. The AGM is the GM's primary deputy — stepping fully into the GM role during absences — and owns specific operational domains while championing the guest experience, team culture, and Meow Wolf's values across all departments.

Requirements

7+ years of progressive leadership experience in hospitality, entertainment, retail, or a related fast-paced, guest-facing industry.
Proven track record of successfully managing multi-department teams and driving operational performance.
Strong financial acumen, including experience with budgeting, forecasting, and expense management.
Demonstrated ability to lead through others, develop managers, and foster high-performing team culture.
Exceptional communication and interpersonal skills, with the ability to influence and align diverse stakeholders.
Knowledge of health, safety, and compliance requirements in a public-facing facility environment.
Ability to work varied shifts including evenings, weekends, and holidays as operational needs require.

Nice To Haves

Experience managing or supporting operations at an immersive entertainment, cultural institution, theme park, or large-scale events venue.
Familiarity with ticketing systems, POS platforms, and operational reporting tools.
Experience navigating labor relations, union environments, or complex workforce structures.

Responsibilities

Serve as the acting General Manager in the GM's absence, maintaining continuity of operations and leadership presence across all departments.
Partner with the GM to execute strategic priorities, translate organizational goals into day-to-day action, and monitor performance across ticketing, food & beverage, retail, facilities, and security.
Drive cross-departmental collaboration and communication, identifying operational friction and resolving it proactively.
Own specific operational domains delegated by the GM and hold those areas to the highest standards of excellence and consistency.
Directly lead, coach, and develop department managers and their teams in alignment with Meow Wolf's values and performance standards.
Support the GM in hiring decisions, onboarding, performance improvement plans, and recognition initiatives.
Model and reinforce a culture of accountability, creativity, playfulness, and belonging throughout the team.
Champion a guest-first mindset at every level of the operation, escalating and resolving guest concerns quickly and thoughtfully.
Monitor real-time guest satisfaction data and partner with department managers to act on feedback and implement improvements.
Regularly conduct floor walks and be a visible, engaged presence during peak operations and events.
Assist the GM in financial forecasting, budget monitoring, and expense control across departments.
Review business performance reports and flag trends, variances, or risks to the GM.
Hold department managers accountable for staying within budget and meeting revenue targets.
Support a culture of safety for both guests and staff, ensuring compliance with all applicable regulations and Meow Wolf policies.
Partner with the Safety/Security team to monitor and improve safety protocols, incident response, and documentation.
Oversee daily readiness of the exhibition space, coordinating maintenance, cleanliness, and equipment function across all areas.
Ensure all departments are adequately staffed, scheduled, and resourced for daily operations and special events.