Assistant General Manager
PLANET FITNESS•Portland, OR
•Onsite
About The Position
The Assistant General Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results- oriented and committed to quality service.
Requirements
- 1 year Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
- Comfortable working a flexible rotating schedule
- Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
- A High School Diploma Or Equivalent required
- Ability to travel to other clubs as needed
- Current CPR Certification required or willingness to get certified upon hire
Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including, but not limited to: Answering phones in a friendly manner and assisting callers with a variety of questions.
- Checking members into the system.
- Providing prospective members tours of the facility.
- Signing-up new members.
- Keep the gym and all equipment extremely clean and in good working order.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner
- Interview, train and develop a high performing staff consisting of Front Desk Associates, and Fitness Trainers.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
- Resolve employee issues or concerns.
- Manage cash drawer and deposit procedure.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Supervise correct cleaning and daily round logs.
- Ensure safety of employees, members and club property.
- Determine and communicate equipment repair in a timely manner.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
