Assistant General Manager - Unassigned

Drury Hotels•Saint Charles, MO

7d•Hybrid

About The Position

Drury Hotels is seeking a diverse leader who is comfortable seeking out new experiences, exploring the unknown, fueled by meeting new people, forming new partnerships, and creating new experiences. As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s Assistant General Manager – Unassigned support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests. This role involves assisting and supporting hotel properties and staff in an assigned region in a variety of ways. The Assistant General Manager will provide expert leadership across all departments of the hotel, taking the lead on providing exceptional service to each guest and training, developing, and coaching team members to achieve success in their roles. This position cultivates an environment of exceptional guest service at multiple properties by establishing high service standards and hiring the right team members with the right attitude for the right position. The role involves leading, coaching, and developing team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company. The Assistant General Manager will role model quality assurance best practices daily with the team and consistently meet or exceed all quality assurance visit measurables. They will deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members. This role requires using good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.

Requirements

A positive, can-do attitude required.
Minimum of one-year of supervisory experience with demonstrated leadership success.
Ability to travel up to 75%.

Nice To Haves

Bachelor’s degree in hospitality, business or related field preferred.
Hotel specific experience preferred.

Responsibilities

Assisting and supporting hotel properties and staff in assigned region in a variety of ways.
Providing expert leadership across all departments of the hotel.
Taking the lead on providing exceptional service to each guest.
Training, developing, and coaching team members to achieve success in their roles.
Cultivating an environment of exceptional guest service at multiple properties by establishing high service standards.
Hiring the right team members with the right attitude for the right position.
Leading, coaching, and developing team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
Role modeling quality assurance best practices each day with the team and consistently meeting or exceeding all quality assurance visit measurables.
Delivering on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.
Using good critical thinking skills to successfully handle challenging situations.
Proactively resolving issues.
Showing dedication to continuous improvement.