Assistant General Manager Sales

Goldfish Swim School • New York, NY

1d • $30 - $34

About The Position

The Assistant General Manager - Sales supports the General Manager in running a smooth, welcoming, and enrollment-driven swim school. This people-first role involves connecting with families by phone and in person, maintaining high standards for daily operations, and coaching the Front Desk team in sales and customer service. The Assistant General Manager serves as Manager on Duty during assigned shifts, overseeing the full operation of the school and supporting aquatics, front desk, and facilities as needed. Mandarin-speaking ability is preferred to support Mandarin-speaking customers.

Requirements

• 1–2 years of experience in a customer service, sales, or team support role.
• Must obtain a Lifeguard Certification through Goldfish Swim School if not already certified.
• Must be available for evening and weekend shifts.
• Strong communication skills and comfort speaking with families by phone and in person.
• Organization, dependability, and proactive follow-through.
• Ability to learn new software; training on the school's systems will be provided.

Nice To Haves

• Mandarin-speaking ability to support the Mandarin-speaking customer base.

Responsibilities

• Welcome members and families when they arrive and depart.
• Keep the facility clean, organized, and ready for customers.
• Oversee the first-day swimmer process, including wristbands, tours, lane walks, and follow-up.
• Manage daily enrollment goals by calling, texting, and following up with leads, and hold the Front Desk team accountable to the same standard.
• Track the lead pipeline, conversion rates, and enrollment trends; provide the General Manager with actionable insights and recommendations.
• Handle common customer objections and coach the Front Desk team to address them confidently.
• Coach Front Desk staff through side-by-side support, regular feedback, and formal performance evaluations; issue corrective action when needed and make hiring recommendations to the General Manager.
• Plan monthly community events and build local partnerships.
• Serve as Manager on Duty during assigned shifts, oversee school operations, and provide support across aquatics, the front desk, and facilities to ensure each area meets the Goldfish standard.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed