Assistant General Manager -Retail CLT Airport

Paradies Lagardère•Charlotte, NC

10d•Onsite

About The Position

Paradies Lagardère is an award-winning and innovative Airport Concessionaire seeking passionate individuals for retail roles in a diverse and inclusive environment. This position offers the opportunity to be immersed in a rewarding environment within award-winning concepts that attract travelers. Working for Paradies Lagardère provides the opportunity to create a meaningful and positive impact on the community and the environment. As airport travel returns to normalcy, employees uphold the highest safety and health standards to maintain a comfortable environment for customers. Whether working in an on-trend national brand or an iconic local concept, you will create and deliver first-class experiences for the traveling public. This role focuses on building a great workplace for strong performers by promoting an engaged workforce, career development, and learning. A passion for the guest is essential. The Assistant General Manager will be a visible presence, available to team members, guests, and airport partners, monitoring team and operational system performance and making necessary adjustments. Ensuring positive guest service in all areas, investigating and resolving complaints within 24 hours, and taking appropriate actions to turn dissatisfied guests into return guests are key responsibilities. Driving top-line sales and profitability, and demonstrating the ability to adapt to fast-moving circumstances using problem-solving skills and resourcefulness are also crucial.

Requirements

Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment.
Ability to work flexible shifts in a 7/365-day team-oriented environment; occasional travel as business dictates.
Exceptional customer service skills and an ability to communicate effectively using the English language.
Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously.
Proficiency required in reading, writing, mathematics, cash handling/reporting.
Proficiency required in Microsoft Office.
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements.
Standing for long periods of time and the ability to work in environments with varying temperatures.
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances.

Nice To Haves

Bachelor’s degree or high school diploma and equivalent experience required

Responsibilities

Ensure store merchandising standards are consistently executed per the company guidelines.
Partner with the General Manager to ensure consistent implementation of organizational policies and goals, holding the team accountable to such standards.
Influence and make recommendations to help achieve performance objectives in sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating action plans as needed.
Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events.
Build strong business relationships with airport management, brand partners, and the Support Center Team through clear, consistent communication.
Monitor and address performance issues in a timely manner while providing ongoing coaching and counseling.
Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews.
Other duties as assigned.