Assistant General Manager -Retail

Retail and Dining Positions•Tampa, FL

23h•Onsite

About The Position

Immediate Opening at Potbelly Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail environment that is diverse and inclusive. Opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year. Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment. As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.

Requirements

Must have a passion for the guest!
Bachelor’s degree and high school diploma or equivalency required
Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment
Ability to work flexible shifts in a 7/365-day team-oriented environment; occasional travel as business dictates
Exceptional customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Proficiency required in Microsoft Office
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Standing for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Responsibilities

Be a visible presence, available to members of your team, guests, and airport partners.
Monitor the performance of your team and operational systems, making adjustments, as necessary.
Ensure positive guest service in all areas.
Investigate and resolve complaints responding to guests and General Manager with a resolution within 24 hours.
Take all appropriate actions to turn dissatisfied guests into return guests.
Drive top line sales and profitability.
Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.
Ensure store merchandising standards are consistently executed per the company guidelines.
Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards.
Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plan as needed.
Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events.
Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication.
Monitor and address performance issues in a timely manner while providing on-going coaching and counseling.
Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews.
Other duties as assigned