Assistant General Manager - Restaurant

Veterans Canteen Service • Ann Arbor, MI

2d • $61,642 • Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking an Assistant Canteen Chief in Ann Arbor, MI. This leadership role oversees all aspects of canteen operations, including retail, food service, vending, sales, merchandising, and accountability. The goal is to make a difference for Veterans and their caregivers by delivering quality goods and services at affordable prices. The Assistant Canteen Chief will manage daily operations, ensuring VCS standards and policies are met while maintaining a customer-focused, financially sound retail, food, and vending operation.

Requirements

• A current, valid REAL ID is required to work at Veterans Canteen Service.
• Minimum of 1–2 years of direct food service and/or retail management experience.
• Proven track record of building sales, increasing profits, and developing staff.
• Hands-on leadership style with a strong emphasis on customer service and hospitality.
• Proficient in Microsoft Office applications (Word, Excel, etc.) and experienced with POS systems.
• ServSafe certification required (or must be obtained within 90 days of hire).
• A current, valid REAL ID is required to work with the Veterans Canteen Service.

Nice To Haves

• Associate Degree in Business, Hospitality, or Management preferred.

Responsibilities

• Support the daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew within the VA Medical Center.
• Supervise, train, and support assigned personnel to build a motivated, high-performing team.
• Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans, staff, and visitors.
• Ensure food quality, sanitation, cleanliness, and product availability to maintain high safety and service standards.
• Reinforce consistent adherence to established operational policies, procedures, and quality standards.
• Assist in managing inventory control, labor costs, and budget performance to optimize efficiency and profitability.
• Develop and implement local promotional programs to increase engagement and drive sales.
• Report directly to the Canteen Chief, providing updates on operations, performance, and compliance.

Benefits

• Opportunities for career advancement.
• Childcare Subsidy Program.
• No nights.
• Major Medical, Dental, Vision Insurance & Life Insurance.
• Vacation & Sick Leave to include 11 (paid) Federal Holidays.
• Federal Retirement, Pension.
• Public Transportation Benefits (Bus Pass).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree