ASSISTANT GENERAL MANAGER/ OPERATIONS MANAGER
About The Position
We are a well-established, full-service hotel committed to delivering exceptional hospitality and guest satisfaction. As part of a renowned hospitality management company, we prioritize professional development, operational excellence, and a strong service culture. We are seeking an experienced Assistant General Manager (AGM) with a passion for hospitality and proven leadership in hotel operations. The Assistant General Manager (AGM) plays a key leadership role in overseeing daily hotel operations, ensuring superior guest experiences, and supporting all departments to maintain high performance and service standards. The ideal candidate brings a hands-on leadership style, excellent interpersonal skills, and brand-aligned service knowledge.
Requirements
- Minimum 3 years of experience in an Assistant General Manager or senior operational leadership role within a full-service hotel.
- Strong understanding of hotel operations, financial acumen, and guest service principles.
- Proven ability to lead teams, develop talent, and foster a positive workplace culture.
- Excellent communication, organizational, and decision-making skills.
- Ability to work flexible hours, including weekends and holidays, as needed.
Nice To Haves
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
Responsibilities
- Assist the General Manager in the daily management of hotel operations across all departments (front office, housekeeping, food & beverage, maintenance, etc.).
- Lead and mentor department managers and staff to drive performance, service excellence, and guest satisfaction.
- Ensure brand standards and service protocols are consistently met or exceeded.
- Monitor and analyze hotel performance metrics, including occupancy, revenue, guest satisfaction, and operating costs.
- Collaborate with the sales and marketing team to drive occupancy and revenue through effective strategies and local partnerships.
- Manage guest relations and resolve operational issues quickly and professionally.
- Assist in budgeting, forecasting, and financial planning activities.
- Oversee hiring, onboarding, scheduling, and performance management processes in collaboration with department heads.
- Ensure compliance with health, safety, and local regulatory requirements.
Benefits
- Competitive salary based on experience
- 401(k) Offered
- Paid time off and holidays
- Professional development and growth opportunities
- Hotel discounts across brand portfolio
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What This Job Offers
Job Type
Full-time
Career Level
Manager
