Assistant General Manager, Licensed Cosmetologist

Madison Reed•Rancho Cucamonga, CA

10h•$46 - $48

About The Position

Assistant Managers at Madison Reed’s Hair Color Bars are business leaders who deliver exceptional results while inspiring the team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality guest services and an amazing guest experience in their Hair Color Bar every day. The Madison Reed Hair Color Bar Assistant General Manager supports the roadmap of success for their Hair Color Bar. In this role you assist the General Manager in driving operational excellence and adherence to guidelines, while leading the team to cultivate diverse perspectives, build positive community ties to achieve business goals, and promote Madison Reed's products, services, and values. As an Assistant Manager, you're passionate about personal and professional growth, seeking to deepen your leadership skills and accelerate your journey toward a General Manager position and further career progression. In this role your mission is threefold: guest satisfaction, business management and team development. #livelifecolorfully This role reports to the General Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs. At Madison Reed, we aim to pay competitively. Compensation for this role consists of base hourly pay, commissions, tips, and other bonuses. Potential earnings for this location range from $46 - $48 per hour. Actual compensation contingent on factors including Hair Color Bar performance, tenure, and time behind the chair.

Requirements

Licensed Cosmetologist in the state in which you are applying
Master Colorist with advanced color theory knowledge and application skills
2+ years of salon and retail experience
1+ years supervising other team members and supporting inventory, training, labor management and achieving key operational and performance metrics
Flexibility to relocate to other locations as business needs evolve.
Proficient in proactive problem solving & troubleshooting
Able to prioritize with a high attention to detail, identifying critical and less critical activities and tasks
Experienced using current technology in a salon or retail environment
Fluent in English

Responsibilities

Demonstrate and develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
Perform and sell products and services, including consultations, color applications, shampoo and blowout services, and retail product recommendations
Support localized marketing initiatives to build strong community relationships, promote the Madison Reed brand, and drive foot traffic.
Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
Support all aspects of the business including but not limited to: Staffing, front of house operations, color and finishing services, back of house support to ensure adherence to all company standard operating procedures.
Demonstrate mastery of all services provided at our Madison Reed Hair Color Bars.
Step in as the acting Manager on Duty during the General Manager's absence, offering critical management support. This entails providing in-the-moment team guidance, remote assistance, and occasional on-site support at nearby locations, under the direction of the District Manager.
Support the location through achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
Partners with the General Manager to ensure the Hair Color Bar consistently meets company standards for cleanliness, merchandising, and inventory.
Develop mastery of all Madison Reed systems, policies, processes and procedures
Coach team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets and breaks and meals
Supports recruiting, interviewing, onboarding, performance management, coaching, talent development and training of all team members.