Assistant General Manager / Director of Operations | Full Time | Bismarck Event Center

Oak View Group•Bismarck, ND

1d•Onsite

About The Position

The Assistant General Manager / Director of Operations, in consultation with the General Manager, manages, supervises, and coordinates the day-to-day operations of the complex, including but not limited to maintenance, conversions, custodial, landscaping/groundskeeping, equipment safety, and capital projects. The role will provide overall administration to operation managers and supervisors, along with assisting the General Manager in overseeing every managerial, full-time, and part-time position, ensuring full compliance with state and federal laws, contractual requirements, and OVG policies and procedures. This employee assists the General Manager in the overall planning, direction, training, and booking of the Bismarck Event Center. This position assumes full facility management authority and leadership in the absence of the General Manager.

Requirements

Bachelor’s degree or better from an accredited college or university with major coursework in Business Administration/Management, Marketing, Sports Management, Facility Management, Public Administration or related fields
5-7 years of experience with increasing responsibility in professional public assembly facility operations management
3+ years of direct supervisory experience at the Director level
Demonstrated leadership skills and ability to achieve quality results with a minimum of resources
Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements
Superior customer service and interpersonal skills
Ability to work beyond normal business hours including but not limited to nights, weekends and holidays as required.
Ability to communicate clearly and concisely, both orally and in writing
Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations
Excellent organizational skills, detail-oriented with ability to handle multiple assignments
Must have a demonstrated ability to function in a fast paced, high-pressure environment
Ability to work independently and as part of a team
Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
Proficient computer skills including Windows, Outlook, Word, Access, Power Point, and Excel.

Nice To Haves

Oglebay graduate or other industry recognized designations are highly desired

Responsibilities

Oversees overall daily operation and maintenance of the facility and all systems. This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, custodial services, etc.
Participate in the development and administration of the facility’s operations and capital budgets; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary.
Oversees the advancing and communicating of event information to the appropriate departments and staff.
Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc.
Acts as liaison with City and County Services for numerous facility-related functions (City Codes, Parking, Licenses, permits, inspections, warranties, etc.)
Select, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Responsible for Health & safety compliance.
Develop and update comprehensive management reports and manuals (i.e., Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.)
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.
Direct and monitor the work of contractors, engineers, and architects on building projects.
Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
Assist the General Manager in planning, directing and managing the day-to-day operations of the Bismarck Event Center including sales, marketing, public relations, finance, event services, operations, housekeeping, maintenance, safety and security.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage, telecommunications, A/V, and other subcontractors)
Create and maintain solid relationship and act as facility contact with local Convention and Visitor’s Bureau (CVB)
Participate and lead various interdepartmental project groups, special projects, and task forces
Represent the General Manager as needed at various events and/or meetings
Provide excellent customer service assistance to internal and external clients
Assist with new event creation such as radio station shows, themed festivals, community events and other revenue producing concepts.