Assistant General Manager Bilingual

Ramirez Hospitality Group • Parker, CO

18d • Onsite

About The Position

Responsible with the General Manager for the smooth, short, and long-term operations of all business operations relating to the respective restaurant location. This role requires passion and pride in everything that you do with a positive attitude and teamwork, with a continuous drive for improvement. The Assistant General Manager manages, trains, and assures quality, service, cleanliness, and teamwork. Additional responsibilities include oversight of daily scheduling, cash controls, opening and closing procedures, and managing direct reports and all other staff. This role requires cross-functional collaboration with timely and hospitable communications with all staff members in both the back and front of the house.

Requirements

• Prior restaurant management experience (1-3 years preferred).
• Ability to work on feet for 8-10 hours standing, in good physical condition.
• Must be able to pass drug and alcohol screening and background check, including reference review and credit review prior to a job offer.
• Office 365 proficiency with skills in Excel, Office, and PowerPoint.
• Point of Sales System experience, preferably with Toast.

Nice To Haves

• Degree is preferable and/or food service and hospitality industry certifications.

Responsibilities

• Ensure the cleanliness of the operation and all staff in all areas, meeting and exceeding cleaning standards.
• Maintain the physical property of the operation, ensuring it is clean, neat, up to standard, and well-maintained, including daily side work, cleaning, and other maintenance schedules.
• Assure daily and monthly cleaning cycles are managed by all managers and support staff.
• Oversee staff appearance, including personal appearance, uniforms, facial hair, and makeup.
• Ensure adherence to Health Department, Fire Department, and Safety Standards.
• Demonstrate food and beverage knowledge, and ensure staff has a thorough understanding.
• Understand logistics and operations knowledge of staff as it relates to systems and timing.
• Provide a clear vision of the company mission to restaurant and team members, ensuring all understand their tasks.
• Provide leadership, support, direction, and training to key Managers and team leaders, including back and front of the house managers, and other lead personnel.
• Coordinate with the General Manager and Kitchen Manager-Chef in all areas of kitchen operations, including operating/cooking standards, quality, consistency of product, and recipe execution.
• Ensure proper staffing and training in the kitchen.
• Manage and administer tip and tip-out processes per corporate guidelines.
• Ensure effective cooperation between FOH and BOH.
• Lead by example on the floor, being visible during peak service times and conducting pre-shift meetings frequently.
• Continuously review guest satisfaction and address guest feedback with a sense of urgency.
• Interact with restaurant guests daily and follow up on all guest comments from internal comment cards and social media feedback forums.
• Coordinate human resource functions, including ensuring company policies are current and maintained.
• Coordinate with HR Management and the General Manager on hiring, training, scheduling, support, discipline, and termination of salaried or hourly staff.
• Conduct staff evaluations for all BOH and FOH staff in conjunction with the General Manager.
• Ensure all personnel matters and documentation are professionally handled and coordinated with the General Manager and HR Manager, complying with governmental authorities.
• Assist the GM in organizing in-house management meetings, identifying issues, and implementing solutions with measurable systems for goals.
• Present ongoing monthly action plans to the General Manager.
• Participate in weekly company meetings, discussing performance against goals, current and planned goals, human resource issues, customer issues, marketing plans, and coordination between FOH and BOH operations.
• Provide immediate input to the Management or Ownership team regarding any business matter that endangers the business operations reputation-wise, physically, or financially.
• Ensure all accounting, financial, and reporting functions are current, accurate, and approved by the General Manager and/or Ownership.
• Support budgets and maintain/meet budgeted goals.
• Continuously monitor and control departmental expenditures to ensure budgets are met.
• Provide top leadership for all business operations, including restaurant operations, marketing, sanitation, training, human resources, and personnel development.
• Communicate and coordinate with the individual management and leadership team on a daily basis.
• Fill in temporarily on active shifts when the restaurant is missing key management.
• Perform any other duties as requested by the General Manager or Ownership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree