Assistant General Manager - Aquatics

Goldfish Swim School•Owings Mills, MD

2d•Onsite

About The Position

Oversees the quality and success of Goldfish Swim School. This encompasses all daily operations including safety, staffing, pool operations, swim lesson quality, customer service, and workplace employee activities amongst other duties. At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service. We do the right things, make the right decisions and treat people with Integrity, Compassion, and Trust. We meet and exceed expectations so you see Extraordinary Results. We make a big deal about life’s accomplishments by remembering to Celebrate!

Requirements

Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required.
High school diploma or GED is preferred.

Nice To Haves

Two or more years as a swimming instructor preferred.

Responsibilities

Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
Helps the General Manager and department managers fulfill all daily tasks.
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
Initiates and oversees workplace employee activities with the goal of achieving improved employee satisfaction.
Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS.
Interacts with all wet side staff on issues related to class scheduling, student progress, customer service, employee performance and training.
Troubleshoot the mechanical room as necessary.
Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
Development of wet side staff.
Ensures the highest level of swim lesson quality.
Directs, trains, maintains and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and EAP.
Maintains current certifications and stays up-to-date professionally on the aquatics and management field.