Assistant General Manager - Aquatics & Team Leadership
About The Position
Aqua-Tots Swim School in Hamburg is hiring an Assistant General Manager - Aquatics & Team Leadership to help lead our school, develop our aquatic team, and create an excellent experience for families. This role reports to the General Manager and serves as the primary leader for the aquatic team. All aquatic staff report to the AGM, and the AGM is often the Manager on Duty when the GM is not in the building. At Aqua-Tots, we do more than teach swim lessons. We help save lives, build confidence in children, support families, and develop young leaders. Our school is both a swim school and a leadership development environment - for our students, families, and staff.
Requirements
- Previous leadership, management, coaching, aquatics, childcare, fitness, hospitality, retail, or customer service experience
- Strong communication skills and comfort speaking in front of a group
- Comfort supporting sales goals, customer retention, and revenue-focused conversations with families
- Ability to lead, coach, and hold a team accountable
- Reliable transportation
- Eligible to work in the United States
- Ability to work one weekend day and two closing shifts per week
- Willingness to teach in the water and become fully trained in the Aqua-Tots curriculum
Nice To Haves
- Swim school or aquatics experience
- Experience managing or training a team
- Experience working with children and families
- Sales, customer retention, or customer service leadership experience
Responsibilities
- Lead, coach, train, and develop swim instructors and aquatic staff
- Evaluate lesson quality and help instructors improve
- Maintain high standards for safety, curriculum, consistency, and customer experience
- Help identify students who are stuck, at risk, or need additional support in their swim journey
- Lead aquatic staff meetings, trainings, and development conversations
- Plan and facilitate monthly in-service trainings to align the team on curriculum updates, service standards, safety expectations, and school priorities
- Serve as Manager on Duty when needed
- Help recruit, interview, onboard, and retain team members
- Support staff scheduling, shift coverage, communication, and accountability
- Partner with the General Manager and ownership team to keep the school running smoothly
- Help create a positive, energetic, team-first culture
- Build relationships with families and students
- Help families understand their child’s progress and next steps
- Support customer retention through strong communication and problem-solving
- Support sales efforts and help the school achieve revenue goals by educating families, converting trial lessons, and promoting the right program options for each child
- Assist with service concerns in a professional, helpful way
- Help maintain a clean, safe, organized, and professional facility
- Support daily operations, safety checks, and Aqua-Tots brand standards
- Help ensure the pool, pump room, lobby, changing areas, and lesson environment are ready for families and staff
Benefits
- 75% Employer-Paid Health Insurance
- PTO + Paid Closures
- Paid Training
- Growth Path
- Real Flexibility
- Paid Holiday Closures
- Extended Winter Break
- Career Growth
- Promotional sales contest bonus opportunities
- Access to dental, vision, accident, and other voluntary benefits
- 10 days of PTO to start
- Paid major holidays
- Multiple paid school closure days throughout the year
- Extended paid winter closure around Christmas and New Year’s
- Multi-day closures around Memorial Day, Fourth of July, and Labor Day
- Paid initial training at Aqua-Tots Headquarters in Phoenix, Arizona
- Growth path into future General Manager and multi-school leadership opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
