Assistant Front Store Manager

Neighbourly Pharmacy•Kingston, ON

2d•Onsite

About The Position

Lovell Drugs Brock is looking for a full-time Assistant Front Store Manager to join their team in Kingston, Ontario. This role involves supporting daily store operations across both the pharmacy and front store, ensuring service, merchandising, workflow, and operational standards are consistently achieved. The Assistant Front Store Manager will also assist in supervising, hiring, coaching, scheduling, and developing team members, monitor store performance indicators, and partner with pharmacy leadership to support dispensary workflow and patient service. Additionally, they will assist with inventory management, ensure store adherence to health and safety procedures, and serve as a key leader on duty in the absence of the Pharmacy Manager.

Requirements

Strong leadership and interpersonal skills with the ability to motivate teams and support a positive customer and employee experience.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced retail environment.
Strong customer service, communication, and conflict resolution skills.
Business and operational acumen with the ability to interpret store metrics and support performance improvements.
Knowledge of compliance, confidentiality, health and safety, and standard operating procedures within a retail or pharmacy setting.
Ability to adapt quickly, solve problems effectively, and work collaboratively across departments.
Minimum 2 to 3 years of leadership experience in retail, pharmacy, or a customer-facing operational environment is preferred.
Demonstrated experience in team supervision, scheduling, coaching, and performance support.
Strong people management and interpersonal skills, including motivation, delegation, conflict resolution, active listening, and respectful communication.
Professional attitude with excellent communication skills for interacting with customers, staff, and suppliers.
Working knowledge of inventory control, merchandising practices, cash handling, and operational compliance.
Comfort working with store systems, point-of-sale tools, Microsoft Office applications, and pharmacy or retail management systems.
Ability to work flexible hours, including evenings, weekends, and holidays as required by store operations.
Valid driver’s licence required.
Criminal Record Check required

Nice To Haves

Postsecondary education in business, retail management, healthcare, pharmacy, or a related field is considered an asset.
Experience supporting pharmacy operations, regulated environments, or health-related retail settings is considered an asset.

Responsibilities

Support and help lead initiatives that advance the store’s strategic objectives.
Support daily store operations across both the pharmacy and front store to ensure service, merchandising, workflow, and operational standards are consistently achieved.
Adhere to and promote the Neighbourly Pharmacy policy manual, fostering a positive work environment that attracts, retains, and engages employees.
Assist in supervising, hiring, coaching, scheduling, and developing team members to promote engagement, accountability, and high performance.
Monitor store performance indicators such as sales, shrink, labour, service levels, and operational productivity, and support action plans to improve results.
Partner with pharmacy leadership to support dispensary workflow, patient service, inventory practices, and compliance with applicable professional, legal, and company requirements.
Assist with inventory management, receiving, replenishment, ordering, cycle counts, and stock accuracy for both pharmacy support areas and front store departments.
Ensure store adherence to health and safety procedures, cash handling controls, privacy expectations, security standards, and all applicable regulatory requirements.
Serve as a key leader on duty and assume responsibility for the store in the absence of the Pharmacy Manager or other designated leader.
Work collaboratively with HR to support hiring, discipline, and termination activities as needed.
Verify and investigate insurance coverage, benefits, eligibility, co-payments, deductibles, and prior authorization requirements.
Complete, submit, and follow up on all required forms and documentation within established timelines.
Liaise with private and public insurance providers to determine available coverage options and reimbursement pathways.
Remain current on changes to insurance coverage and reimbursement policies and communicate relevant updates to patients and healthcare providers.
Miscellaneous tasks to support the Store Operator/Pharmacy Manager and District Director.