Assistant Front Store Manager
Shoppers Drug Mart•Hamilton, ON
•CA$19 - CA$22•Onsite
About The Position
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. The Assistant Front Store Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service. The role also includes managing the resources (human, physical, financial) of the Cash Department. The Assistant Front Store Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service.
Requirements
- Previous retail management experience
- Demonstrated ability to drive the business, led by example and support corporate programs
- Works effectively with management team
- Superior interpersonal, coaching and communication skills
- Business and financial acumen
- Relationship builder with key internal and external agencies
- Supervisory and labour management experience
- Experience with retail/grocery and cash handling
- Superior interpersonal skills
- Efficient time management ability
- Financial analysis ability
- Strong verbal and written communication skills
- Effective organization and planning skills
- Commitment to providing exceptional customer service
Nice To Haves
- Ability to work flexible shifts which may include nights and weekends
Responsibilities
- Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
- Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
- Helps to manage, in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
- Ensures staffing levels are adequate to effectively operate the business
- Complies with Human Resources Standards
- Helps with hiring in conjunction with the FSM, Hires and/or supports hiring for all departments, excluding Pharmacy
- Maintains wage administration within SLPH guidelines
- Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values
- Planning and preparation for Inventory Management
- Use judgment and decision-making skills to control expenses
- Provides effective leadership and ongoing mentorship and ensures development of all staff
- Efficient time management skills
- Able to prioritize activities quickly in response to changing initiatives
- Effective organization and planning skills
- Ensures exceptional customer service is provided beyond expectation
- Ensures employees present proper image to the public in accordance with Uniform Policy
- Ensures cashiers ask for PC Optimum Card during each transaction
- Promotes all company initiatives of PC Optimum, fundraising with customers and employees
- Is responsible for cash focused promotions/offers
- Ensures all cashiers are aware of weekly promotions and scanning code of practice
- Ensures lottery trays are to standard, locked, follow legislative lottery policy
- Performs clerical/banking duties
- Assists with all coin orders, resolves all discrepancies with cash and coin orders
- Maintains cash office / safe following Store Standards
- Prints transaction exception report weekly identifying variances
- Prints cash over/ short weekly; identifies and investigates variances
- Knowledge of charge accounts as applicable
- Ensures all loss prevention systems and procedures are performed according to Standards
- Ensures procedures regarding parcel checks are adhered to
Benefits
- Purchase discount program
- Flexible and varied schedules
- Competitive pay
- Online learning through Academy
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
