Assistant Front Office Manager

Gurney's Inn Resort & Spa•Montauk, NY

34d•Onsite

About The Position

Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Requirements

1-2 years of experience in hotel operations, preferably in a luxury setting.
Strong leadership skills with a focus on team collaboration and guest satisfaction.
Familiarity with OPERA, HotSos, and Microsoft Office Suite.
Excellent communication and problem-solving abilities.
Ability to work flexible hours, including weekends and holidays.

Nice To Haves

Bachelor’s degree in Hospitality Management or related field preferred.
CPR and First Aid certification are a plus.

Responsibilities

Support the Front Office Manager in leading and managing the Front Desk, Concierge, and Guest Services teams.
Assist with training, scheduling, and performance management to ensure consistent service standards.
Oversee daily operations, including check-in/check-out, room assignments, and guest requests.
Utilize OPERA and HotSos systems to manage room inventory, guest profiles, and maintenance tasks.
Address guest inquiries, complaints, and special requests promptly, ensuring high satisfaction levels.
Coordinate with other departments, including Housekeeping and Engineering, to provide seamless service.
Assist in maintaining accurate records of guest preferences, special dates, and service notes to personalize experiences.
Step in to cover staff roles during breaks, absences, or high-traffic periods, ensuring smooth operations.
Monitor payroll adherence to budget guidelines, supporting efficient labor cost management.
Help prepare reports on Front Office performance, identifying areas for improvement and suggesting solutions.
Stay updated on hospitality trends and new technologies to continually improve service delivery.
Perform other reasonable duties as required by management.