Assistant Front Office Manager

Otesaga Hotel. • Cooperstown, NY

2d • Onsite

About The Position

Responsible for assisting and supporting the Front Office Manager in overseeing all front office operations, including Front Desk, Concierge, Bell Staff, Valet, Shuttle Services, Night Audit, and related areas. This role ensures exceptional guest service, efficient daily operations, and team development while maintaining hotel luxury standards. The Assistant Front Office Manager acts as a leader on duty, directly supervising staff, resolving guest concerns, and achieving departmental financial and service goals.

Requirements

• 3 5 years of front office experience in a hotel or resort environment
• Prior leadership or supervisory experience
• Strong problem-solving skills with the ability to handle guest concerns confidently
• A hands-on leader who leads by example and inspires their team
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Flexible availability, including weekends, nights, and holidays
• Have a basic understanding of budgeting, labor management, pricing, and revenue strategies.

Nice To Haves

• luxury preferred (hotel or resort environment)
• Experience with Agilysys Versa PMS system is a plus

Responsibilities

• Lead and support daily front office operations, ensuring a seamless guest experience from arrival to departure
• Supervise and motivate front desk, bell, valet, night audit, and concierge teams
• Act as Manager on Duty, handling escalated guest concerns with professionalism and care
• Create memorable guest experiences through personalized service and attention to detail
• Train, coach, and develop team members to meet luxury service standards
• Assist with documentation of disciplinary actions and performance management processes.
• Assist with the interview process for applications in related areas.
• Partner with other departments to ensure operational excellence
• Assist with scheduling, payroll, and labor management
• Support revenue-driving initiatives such as room upselling
• Monitor guest feedback and implement improvements to enhance satisfaction
• Maintain professional appearance as outlined in the company dress code.
• Step in to perform line-level duties in all areas as needed
• Other duties and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees