Assistant Front Office Manager

Kimpton Hotels & Restaurants • Charlotte, NC

8h • Onsite

About The Position

The Assistant Front Office Manager plays a key leadership role in delivering Kimpton’s signature heartfelt, personalized guest experience. This position supports the Front Office Manager in overseeing daily front desk operations while fostering a warm, creative, and empowering environment for both guests and staff. The ideal candidate leads with authenticity, service passion, and a strong sense of hospitality culture.

Requirements

• High school diploma or equivalent required
• 2–4 years of hospitality front office experience
• Previous supervisory or leadership experience strongly preferred
• Passion for guest service and storytelling
• Strong emotional intelligence and problem-solving skills
• Confident leader who inspires and supports individuality
• Excellent communication and organizational skills
• Flexible schedule, including evenings, weekends, and holidays

Nice To Haves

• college degree preferred
• Experience with Kimpton or lifestyle brands is a plus

Responsibilities

• Champion Kimpton’s “Forgotten Items,” “In-Room Delights,” and personalized guest recognition initiatives
• Create memorable, unscripted guest interactions that reflect the Kimpton ethos
• Resolve guest concerns with creativity, empathy, and ownership
• Oversee VIP arrivals, special celebrations, and repeat guest recognition
• Ensure consistent delivery of Kimpton and IHG brand standards
• Assist with daily front desk operations including check-in, check-out, room assignments, and reservations
• Support cash handling, billing accuracy, night audit coordination, and reporting
• Ensure proper use of Opera PMS and other IHG systems
• Act as Manager-on-Duty when needed
• Help recruit, train, and develop front office team members
• Coach staff to deliver authentic service rather than scripted interactions
• Support scheduling, payroll review, and performance feedback
• Promote a positive, inclusive, and collaborative workplace culture
• Lead by example with professionalism, compassion, and enthusiasm
• Partner with Housekeeping, Engineering, Sales, and Restaurant teams to ensure seamless guest experiences
• Ensure compliance with IHG policies, safety standards, and local regulations
• Participate in daily stand-ups and operations meetings

Benefits

• paid time off
• medical/dental/vision insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees