Assistant Front Office Manager

The Edgewater, A Noble House Hotel • Seattle, WA

106d • Onsite

About The Position

We are currently looking for an energetic, service oriented, fun individual to join our team as an Assistant Front Office Manager! The Assistant Front Office Manager will be responsible for supporting the Director of Rooms, Front Office Manager, Co-Managers and leadership to Front Desk, Guest Services Bell/Valet, Night Audit, PBX and Security Team. This role involves training, adherence and upholding of service standards, and participating in daily operations to ensure a successful guest experience with attention to details for special requests and VIPs. The Assistant Front Office Manager will oversee associate performance, including supervision, scheduling, training, counseling/formal coaching, and delivering recognition and reward. They will also provide ongoing training as needed to maintain service and satisfaction scores and trends, evaluate and address issues to make improvements accordingly. Professional contact with all other hotel departments such as Reservations, Sales, Housekeeping, Engineering etc. is crucial to ensure that hotel services are coordinated to provide the best in guest and associate satisfaction.

Requirements

• Excellent reading, writing & oral proficiency of the English language.
• Excellent organizational skills, attention to detail, and ability to multitask.
• Ability to organize, delegate & work under pressure.
• Proficiency in Microsoft Office, Outlook and the Internet.
• A flexible schedule is required and with the ability to work weekends, evenings, and holidays.
• 3+ years experience in a Front Office/Reservations position with 1+ years in a Supervisory role, preferably in a luxury property.

Nice To Haves

• Previous experience in overseeing associates under a collective bargaining agreement a plus.

Responsibilities

• Provide support to the Director of Rooms, Front Office Manager, Co-Managers and leadership to Front Desk, Guest Services Bell/Valet, Night Audit, PBX and Security Team.
• Training, adherence and upholding of service standards.
• Participating in daily operations to ensure a successful guest experience with attention to details for special requests and VIPs.
• Oversee associate performance to include, but not limited to, providing supervision, scheduling, training, counseling/formal coaching, delivering recognition and reward.
• Provide ongoing training as needed to maintain service and satisfaction scores and trends, evaluate and address issues to make improvements accordingly.
• Professional contact with all other hotel departments such as Reservations, Sales, Housekeeping, Engineering etc. as it is crucial to ensure that hotel services are coordinated to provide the best in guest and associate satisfaction.

Benefits

• Affordable Health Benefits Package--Medical/Dental/Vision (individual and family coverage at only $50/month)
• 401k plan--with employer matching
• Paid days off--holidays/personal/vacation/sick
• Reduced Parking--$2 valet per day
• Discounted dry cleaning
• Complimentary meal
• Bus Pass Reimbursement Program--50% of bus and ferry transportation reimbursed
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed